Project Officer – Housing Services – AR

Carrington Blake Recruitment; Rugby; Hybrid; GBP 35,000 - 36,000; Full time

Job summary

Rugby Council is seeking an experienced Project Officer in Housing Services to support the review and improvement of housing services. You will work independently under the Housing Services Manager, conducting research, consultations and project activities to drive service development.

The role requires strong analytical and communication skills, experience in housing projects, and the ability to manage multiple tasks with confidentiality and data protection awareness.

Qualifications

• Experience in social housing or related housing environment.
• Strong research, analytical and problem-solving skills.
• Experience supporting or delivering projects, service reviews or improvements.
• Ability to investigate issues and develop practical recommendations.
• Strong written and verbal communication, including report writing.
• Experience engaging with tenants, staff, contractors and stakeholders.
• Strong IT and data management skills.
• Ability to work independently while contributing as part of a team.
• Understanding of confidentiality and Data Protection requirements.

Responsibilities

• Lead and support reviews of Independent Living Services, including redesignation of housing stock.
• Contribute to reviews of Lifeline and Out of Hours Services.
• Assist with establishing a Service Level Agreement with another Local Authority for property management services.
• Support reviews of rents and service charges.
• Organise and deliver tenant and stakeholder consultation exercises.
• Contribute to reviews of tenancy terms and conditions.
• Prepare project briefs, initiation documents, project plans, risk registers and specifications.
• Research service delivery options and develop recommendations, including costings and feasibility assessments.
• Produce reports and data for senior officers, contractors and stakeholders.
• Develop and update relevant policies and procedures.
• Support the introduction of new ways of working and provide information or training to staff.
• Maintain accurate project documentation and records in line with Council requirements.
• Raise requisitions and ensure expenditure is authorised.

Skills

Social housing experience

Research & analysis

Project delivery

Report writing

Stakeholder engagement

IT & data management

Independence & teamwork

Priorities management

Data protection

Job description

Project Officer – Housing Services

Client: Rugby Council
Location: Rugby Town Hall
Contract: 3 months initially
Hours: 37 hours per week
Rate: £18.35 PAYE
IR35: Inside IR35
Working Arrangement: Hybrid, with approximately 2 days per week on site
Start Date: ASAP

Role Overview

Rugby Council is looking for an experienced Project Officer to join its Housing Services team. This is a project-focused role supporting the review and improvement of a range of housing services.

The successful candidate will work independently under the direction of the Housing Services Manager, undertaking research, consultation, analysis and project work to support service development and change.

Key Responsibilities

• Lead and support reviews of Independent Living Services, including the redesignation of housing stock.
• Contribute to reviews of Lifeline and Out of Hours Services.
• Assist with establishing a Service Level Agreement with another Local Authority for property management services.
• Support reviews of rents and service charges.
• Organise and deliver tenant and stakeholder consultation exercises.
• Contribute to reviews of tenancy terms and conditions.
• Prepare project briefs, initiation documents, project plans, risk registers and specifications.
• Research service delivery options and develop recommendations, including costings and feasibility assessments.
• Produce reports, data and information for senior officers, elected members, contractors and other stakeholders.
• Develop and update relevant policies and procedures.
• Support the introduction of new ways of working and provide information or training to staff.
• Maintain accurate project documentation, databases and records in line with Council requirements.
• Raise requisitions and ensure expenditure is appropriately authorised.

Essential Experience & Skills

• Experience working within social housing or a related housing environment.
• Strong research, analytical and problem-solving skills.
• Experience supporting or delivering projects, service reviews or service improvements.
• Ability to investigate issues and develop practical recommendations.
• Strong written and verbal communication skills, including report writing.
• Experience engaging with tenants, staff, contractors and other stakeholders.
• Strong IT and data management skills.
• Ability to work independently while contributing effectively as part of a team.
• Ability to manage competing priorities and work effectively under pressure.
• Understanding of confidentiality and Data Protection requirements.
• Full current driving licence and access to a vehicle for work purposes.

Desirable: Experience working with Independent Living or Lifeline Services and previous Local Authority experience.

Selection Process

Teams interview