Housing Officer

4Recruitment Services Ltd; Rugby; On-site; GBP 27,000 - 38,000; Full time

Job summary

4Recruitment Services are seeking a Housing Officer to join our Housing Services team in Rugby. You will manage a varied caseload, support tenants, and work with partner agencies to sustain tenancies and deliver safe, sustainable communities.

You will provide advice through interviews, home visits, calls, and correspondence, with a strong emphasis on customer care and service quality. The role requires at least 2 years of customer-focused housing experience and a good understanding of housing

Qualifications

• A minimum of 2 years' relevant experience in a customer-focused environment.

Responsibilities

• Deliver a housing management service for general needs tenants.
• Provide advice and information via face-to-face, phone, email, and written correspondence.
• Support tenancy sustainment and coordinate support packages for tenants.
• Investigate breaches of tenancy conditions and take appropriate action including enforcement where needed.
• Work with partner agencies to resolve tenancy issues and promote community safety.

Skills

Customer-focused

Job description

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby.

As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council's housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities.

About the role

The Housing Officer will provide a comprehensive housing management service for tenants living in the Council's general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy.

You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality.

The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Deliver a housing management service to tenants of the Council's general needs properties.
• Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence.
• Support new tenants during the settling‑in period, including carrying out settling‑in visits within four weeks of tenancy start.
• Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants.
• Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice.
• Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to.
• Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters.
• Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy.
• Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary.
• Manage cases involving anti‑social behaviour, neighbour nuisance and tenancy‑related disputes, working in partnership with agencies such as the police and social services.
• Prepare case files, witness statements and evidence bundles to support enforcement and court action where required.
• Promote tenant participation, engagement and equality of opportunity across the service.
• Work with residents and partner agencies to develop and maintain community agreements.
• Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly.

ESSENTIAL REQUIREMENTS INCLUDE:

• A minimum of 2 years' relevant experience in a customer-focused environment.
• An understanding of current housing issues and the local and national political and social context in which local authority housing services operate.
• The ability to encourage and support tenant participation a