Housing Officer

Niyaa People Ltd; Basingstoke and Deane; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Pension (matched)

Private healthcare options

Wellbeing benefits

Job summary

Niyaa People Ltd is seeking an experienced Housing Officer to join their established housing management team. Based from the Greenham office, the role blends home working with community visits, delivering tenancy, leasehold and neighbourhood management services while building strong relationships with residents and partner agencies.

You’ll be the primary contact for customers, use data to drive improvements, and ensure compliance with housing legislation.

Qualifications

• Experience in tenancy, leasehold, or neighbourhood management.
• Strong communication and relationship-building skills.
• Ability to manage challenging situations and resolve issues effectively.
• Knowledge of housing and landlord services; apply legislation and best practice.
• Customer-focused approach with a track record of positive outcomes.
• Good IT skills and confidence with digital systems.

Responsibilities

• Deliver tenancy, leasehold, and neighbourhood management services across your designated area.
• Act as the primary point of contact for customers, providing advice, support and practical solutions.
• Build effective relationships with local authorities, community groups, contractors and partners.
• Use performance data and customer insight to drive service improvements and ensure compliance with legislation.
• Support neighbourhood initiatives and contribute to safe, sustainable communities.
• Maintain accurate records and manage customer information responsibly.
• Promote a positive, customer-focused approach while collaborating across teams.

Skills

Tenancy/Neighbourhood management

Communication

Issue resolution

Housing knowledge

Customer-focused

IT proficiency

Driving licence

Job description

Looking for a role that offers flexibility, excellent benefits, and the opportunity to make a real impact in local communities?

Our client is seeking an experienced Housing Officer to join their established housing management team. This is a fantastic opportunity to work for a well‑respected housing provider that values collaboration, customer service, and employee wellbeing.

Based from the Greenham office one day per week, you'll manage your own diary, balancing home working with visits across your local patch to support customers and communities.

As a Housing Officer, you'll be the visible presence within your neighbourhoods, delivering a high‑quality housing management service while building strong relationships with residents, colleagues, local authorities, and partner agencies.

Key Responsibilities of a Housing Officer

• Deliver tenancy, leasehold, and neighbourhood management services across your designated area
• Act as the primary point of contact for customers, providing advice, support, and practical solutions
• Build effective relationships with local authorities, community groups, contractors, and partner organisations
• Use performance data and customer insight to drive service improvements and ensure compliance with relevant legislation
• Support neighbourhood initiatives and contribute to creating safe, sustainable communities
• Maintain accurate records and ensure customer information is managed responsibly
• Promote a positive, customer‑focused approach while working collaboratively across teams

We're looking for someone who has

• Experience within tenancy, leasehold, or neighbourhood management
• Excellent communication and relationship‑building skills
• The ability to manage challenging situations and resolve issues effectively
• Knowledge of housing and landlord services, with the confidence to apply legislation and best practice
• A customer‑focused approach with a proven track record of delivering positive outcomes
• Good IT skills and confidence using digital systems
• A full UK driving licence and access to your own vehicle

What's on offer

• Salary of £32,000 – £40,000
• Hybrid working with a mix of home working, office, and community‑based visits
• 25 days annual leave plus bank holidays, increasing with service
• Option to buy or sell annual leave
• Additional wellbeing and paid volunteering days
• Generously matched pension scheme (up to 12%)
• Enhanced family leave
• Private healthcare options, dental insurance, and critical illness cover
• Wellbeing benefits including gym discounts and 24/7 virtual GP access

A Basic DBS check will be required for the successful candidate.