Housing Options Officer

WMJobs; Atherstone; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Hybrid working

Learning and Development opportunities

Family Friendly Policies

Compassionate leave

Discounted Leisure Centre Membership

Free Parking

Job summary

North Warwickshire Borough Council, Housing Division, seeks a dedicated housing officer to guide clients through housing difficulties and prevent homelessness. You will assess circumstances, explain options, and coordinate with partner agencies to secure sustainable solutions.

The role requires strong communication and case management skills, with the ability to remain calm under pressure and deliver compassionate, policy-informed decisions on a busy caseload.

Qualifications

• Excellent communication and interpersonal skills.
• Resilience and emotional intelligence in challenging situations.
• Ability to manage conversations with empathy and professionalism.
• Strong organisational and case management abilities.
• Confidence in making decisions based on information and policy.
• Ability to build relationships with customers and partner organisations.
• Positive, solution-focused approach to complex housing cases.
• Balance compassion with professional judgement.

Responsibilities

• Assess housing circumstances and support homeless households to explore options.
• Gather information, assess options, and make informed decisions.
• Work with customers and partner agencies to achieve best outcomes.
• Manage a busy caseload and plan work within a small team.

Skills

Excellent communication

Interpersonal skills

Resilience

Emotional intelligence

Organisational skills

Decision making

Relationship building

Problem solving

Job description

37 hours per week

This is a temporary post for a period of 3 years

Make a difference when people need it most

North Warwickshire Borough Council,

Housing Division

£32,578 - £34,811 per annum

37 hours per week

This is a temporary post for a period of 3 years

Make a difference when people need it most

Are you a great problem solver who enjoys helping people through difficult situations?

Do you remain calm under pressure, build positive relationships and find practical solutions to complex problems?

If so, we'd love to hear from you.

About The Role

Every day is different. You'll work with people facing housing difficulties, helping them understand their options and supporting them to find solutions to prevent or relieve homelessness. You'll need to listen carefully, assess circumstances, gather information, make informed decisions and work with customers and partner agencies to achieve the best possible outcomes. The role combines customer support, case management, problem‑solving and decision‑making, allowing you to make a genuine difference to people's lives.

We're looking for someone who can demonstrate:

• Excellent communication and interpersonal skills
• Resilience and emotional intelligence
• The ability to manage challenging conversations with empathy and professionalism
• Strong organisational and case management skills
• Confidence in making decisions based on information and policy
• The ability to build relationships with customers and partner organisations
• A positive, solution‑focused approach
• The ability to balance compassion with professional judgement

What You'll Bring

You will be motivated by helping people, comfortable managing a busy caseload and able to work independently while remaining part of a supportive team. Most importantly, you'll share our commitment to providing excellent customer service and helping residents find sustainable housing solutions. The role involves assessing housing circumstances, supporting homeless households, developing Personal Housing Plans, working with partner agencies and helping applicants explore a wide range of housing options. Working as part of a small team, you will be able to work under pressure and be able to plan and manage your workload. You will have a positive and approachable manner and the ability to work flexibly. A positive and pro‑active approach to dealing with challenging issues is essential. Use of a car for work and a valid driving licence are essential to this role.

The Council offers an excellent employment package with:

• Generous annual leave allowance (including statutory Bank Holidays and 2 extra statutory days)
• Local Government Pension Scheme, with an employer contribution rate of 22.1%
• Flexible working (including hybrid working) available for certain roles
• Learning and Development opportunities
• Family Friendly Policies
• Generous compassionate leave
• Discounted Leisure Centre Membership
• Free Parking and more

For an informal discussion about the post, you can contact May Read (recruiting manager) on 01827 715341.

The closing date for receipt of applications is Tuesday 14th September 2026.