Housing Officer

Solihull Community Housing; Metropolitan Borough of Solihull; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Additional holiday days up to 10

Flexitime scheme

LGPS

Job summary

Solihull Community Housing (SCH) is recruiting three Housing Officers to join the Housing Services team to deliver tenancy management and anti-social behaviour services across our communities. You will manage a portfolio of cases, ensuring legal and regulatory obligations are met with a responsive, empathetic approach.

We seek proactive candidates with a good understanding of social housing legislation and the ASB Crime and Policing Act, able to handle diverse workloads, travel across the

Qualifications

• Understanding of social housing legislation and the ASB Crime and Policing Act.
• Ability to manage a varied workload and remain proactive.
• Commitment to delivering an excellent housing management service.

Responsibilities

• Manage a portfolio of tenancy management and ASB cases.
• Ensure legal and regulatory obligations are met.
• Provide responsive, empathetic, solutions-focused service to residents.
• Travel across the borough; build partnerships with other agencies.

Skills

ASB legislation knowledge

Social housing knowledge

Time management

Job description

Due to delivery restructure, we are seeking three additional Housing Officers to join our Housing Services team at SCH to deliver a high-quality, responsive, and solutions focused tenancy management and ASB service across our communities.

This is a key role in our Housing Services team that will manage a portfolio of cases across tenancy management, anti-social behaviour and resident services, ensuring that legal and regulatory obligations are met and customers receive a responsive, empathetic and solutions focused service.

We are looking for someone proactive, who has a good understanding of social housing legislation and the ASB Crime and Policing Act, who has experience of managing a varied workload, and offers a strong commitment to delivering an excellent housing management service.

The job is demanding and exciting, offering the opportunity to make a real contribution to the local community.

If you are confident in handling complex, sensitive and high-risk situations, enjoy developing partnerships with other agencies, and can problem solve to produce positive outcomes for residents, this may be the opportunity for you.

Please note that frequent travel across the borough is an essential requirement of the role. A full driving licence and use of a car is essential.

In return, SCH offers excellent staff benefits including:

• 25 days holiday plus bank holidays.
• The opportunity to purchase up to 10 additional days holiday per year.
• A generous flexitime scheme (available for most roles) with up to two days' flexitime allowed per eight-week period.
• Access to the Local Government Pension Scheme.

If you have a specific question or require further information regarding this post, please contact Sherry McConville on 0121 717 1515.

Closing Date: Monday 2 November 2026

Interview Date: Monday 9 November 2026 / Tuesday 10 November 2026

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Community Housing has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.