Housing Officer – Tenancy & ASB

Solihull Metropolitan Borough Council; West Midlands; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Up to 10 additional days holiday per y

Flexitime scheme

Local Government Pension Scheme

Job summary

Solihull Community Housing is seeking three Housing Officers to join our Housing Services team to deliver tenancy management and ASB services across our communities. The role requires handling a varied workload with a proactive approach and a good understanding of social housing legislation and the ASB Crime and Policing Act.

Travel across the borough is essential, and a full driving licence and access to a car are required.

Qualifications

• Candidates must have a good understanding of social housing legislation and the ASB Crime and Policing Act.
• Experience managing a varied workload in a housing context is essential.
• Proactive approach and commitment to responsive tenancy management.

Responsibilities

• Manage a portfolio of tenancy management, ASB, and resident services cases.
• Ensure legal and regulatory obligations are met and provide a responsive service.
• Handle complex, sensitive, high-risk situations with problem-solving to positive outcomes.
• Travel across the borough is essential; a full driving licence and car are required.

Skills

Social housing legislation

ASB Act familiarity

Case management

Customer service orientation

Job description

Solihull Community Housing is seeking three Housing Officers to join our Housing Services team to deliver tenancy management and ASB services across our communities. The role requires handling a varied workload with a proactive approach and a good understanding of social housing legislation and the ASB Crime and Policing Act.

Travel across the borough is essential, and a full driving licence and access to a car are required.