Sheltered Housing Officer, Sheltered Housing

Birmingham City Council; West Midlands; On-site; GBP 35,000 - 44,000; Full time

Job summary

Birmingham City Council is seeking an experienced Sheltered Housing Officer to deliver a dedicated housing management service to older and vulnerable residents in its sheltered schemes. You will manage tenancies from let through to renewal, ensure safety and maintenance, respond to antisocial behaviour reports and support residents with rent and service charges.

Working closely with residents, colleagues and partner agencies, you will promote independence, monitor performance and contribute to

Qualifications

• Experience in housing management and tenancy processes.
• Experience with safeguarding vulnerable residents.
• Knowledge of health and safety requirements in housing.
• Understanding of telecare and assistive technology for older people.
• Strong customer service and communication skills.
• Good IT and record-keeping abilities.

Responsibilities

• Manage tenancy management within sheltered housing from start to termination.
• Conduct tenancy visits, assess conditions and support sustainability.
• Respond to anti-social behaviour and neighbourhood issues following policies.
• Support voids and lettings with housing teams; perform new tenant visits.
• Assist residents with rent and service charges and refer for welfare support.
• Promote health, safety and wellbeing; coordinate safeguarding with partners.
• Maintain records and oversee Careline connections and external contracts.

Skills

Housing legislation

Tenancy management

Safeguarding

Telecare / assistive tech

Communication

Organisation & records

Job description

Sheltered Housing Officer

Permanent

Grade C- £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

About the role

We’re looking for an experienced and customer-focused Sheltered Housing Officer to deliver a dedicated housing management service to older and vulnerable residents living in Birmingham City Council’s sheltered housing schemes.

You’ll take responsibility for managing tenancies throughout their lifecycle, from new lettings and tenancy visits through to resolving tenancy issues and supporting residents to sustain their homes. You’ll also help ensure schemes remain safe, secure and well maintained, responding to reports of anti-social behaviour, monitoring repairs and supporting residents with rent and service charge payments.

Working closely with residents, colleagues and external partner agencies, you’ll play a key role in promoting independence, addressing individual support needs and building strong communities. You’ll also contribute to service improvements, monitor performance and ensure residents receive a responsive, inclusive and high-quality housing service.

What you’ll be doing

• Manage all aspects of tenancy management within sheltered housing schemes, overseeing tenancy issues from the start of a tenancy through to termination and ensuring compliance with relevant legislation, policies and procedures.
• Conduct routine tenancy visits and audits, assess property conditions, support tenancy sustainment and work with residents to address concerns and identify any additional support needs.
• Respond to reports of anti-social behaviour, tenancy breaches and neighbourhood issues, taking appropriate action in line with Council procedures and wider community safety priorities.
• Work collaboratively with allocations and other housing teams to manage voids and lettings, undertake new tenant home visits and ensure properties are prepared and maintained to an appropriate standard.
• Support residents with rent and service charge payments, assist with recovery action where necessary and signpost residents to appropriate welfare and support agencies.
• Promote residents’ health, safety and wellbeing by identifying vulnerabilities, responding to safeguarding concerns, coordinating with partner agencies and ensuring appropriate support is in place.
• Build positive relationships with residents, local partners and stakeholders, contribute to community initiatives and residents’ meetings, monitor service performance, maintain accurate records and oversee relevant Careline connections and external service contracts.

What we’re looking for

• Experience working within a housing management environment, with a sound understanding of housing legislation, tenancy management processes and relevant policies and procedures.
• Experience of working with older people and/or vulnerable residents in the community or within sheltered housing, including identifying support needs and maintaining appropriate safeguarding standards.
• Knowledge of health and safety requirements, with experience of applying relevant policies and procedures to help maintain safe and secure housing environments.
• An understanding of telecare and assistive technology and how these services can support older people to live safely and independently within sheltered housing.
• Excellent customer service, communication and relationship-building skills, with the ability to handle complex or sensitive situations diplomatically and work effectively with a range of stakeholders.
• Strong organisational, IT and record-keeping skills, with the ability to manage competing priorities, meet demanding deadlines, monitor performance targets and produce clear written reports and correspondence.
• A proactive, flexible and collaborative approach, with a strong commitment to equality, inclusion and improving residents’ quality of life, alongside the ability to take initiative, resolve problems and contribute positively to the wider team.

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact:[e-mail]

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements.

Job Description and PersonSpecification