Housing Officer

Solihull Metropolitan Borough Council; West Midlands; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Up to 10 additional days holiday per y

Flexitime scheme

Local Government Pension Scheme

Job summary

Solihull Community Housing is seeking three Housing Officers to join our Housing Services team to deliver tenancy management and ASB services across our communities. The role requires handling a varied workload with a proactive approach and a good understanding of social housing legislation and the ASB Crime and Policing Act.

Travel across the borough is essential, and a full driving licence and access to a car are required.

Qualifications

• Candidates must have a good understanding of social housing legislation and the ASB Crime and Policing Act.
• Experience managing a varied workload in a housing context is essential.
• Proactive approach and commitment to responsive tenancy management.

Responsibilities

• Manage a portfolio of tenancy management, ASB, and resident services cases.
• Ensure legal and regulatory obligations are met and provide a responsive service.
• Handle complex, sensitive, high-risk situations with problem-solving to positive outcomes.
• Travel across the borough is essential; a full driving licence and car are required.

Skills

Social housing legislation

ASB Act familiarity

Case management

Customer service orientation

Job description

The following content displays a map of the jobs location - Endeavour House

Due to delivery restructure, we are seeking three additional Housing Officers to join our Housing Services team at SCH to deliver a high-quality, responsive, and solutions focused tenancy management and ASB service across our communities.

This is a key role in our Housing Services team that will manage a portfolio of cases across tenancy management, anti-social behaviour and resident services, ensuring that legal and regulatory obligations are met and customers receive a responsive, empathetic and solutions focused service.

We are looking for someone proactive, who has a good understanding of social housing legislation and the ASB Crime and Policing Act, who has experience of managing a varied workload, and offers a strong commitment to delivering an excellent housing management service.

The job is demanding and exciting, offering the opportunity to make a real contribution to the local community.

If you are confident in handling complex, sensitive and high-risk situations, enjoy developing partnerships with other agencies, and can problem solve to produce positive outcomes for residents, this may be the opportunity for you.

Please note that frequent travel across the borough is an essential requirement of the role. A full driving licence and use of a car is essential.

In return, SCH offers excellent staff benefits including:

• The opportunity to purchase up to 10 additional days holiday per year.
• A generous flexitime scheme (available for most roles) with up to two days' flexitime allowed per eight-week period.
• Access to the Local Government Pension Scheme.

Closing Date: Monday 2 November 2026

Interview Date: Monday 9 November 2026 / Tuesday 10 November 2026

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Community Housing has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.