Housing Officer

Service Care; Metropolitan Borough of Solihull; Hybrid; GBP 51.000 - 54.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Initial 13-week contract

Office visits across district

Competitive hourly rate

Zusammenfassung

Service Care Solutions are recruiting an experienced Housing Officer to join a local authority housing service in Solihull. This role manages tenancy and neighbourhood services, investigates anti-social behaviour, and collaborates with internal teams and external agencies.

Hybrid working with ~2 days in the office and travel across the district. 37 hours per week on a temporary 13-week contract starting ASAP, end date 29 January 2027, paying £26.60 per hour (Umbrella).

Qualifikationen

• Previous experience as Housing Officer or Housing Options Officer in a local authority or social housing.
• Experience making statutory decisions under homelessness legislation.
• Strong knowledge of housing legislation, tenancy management and residents' rights.
• Experience managing ASB, tenancy enforcement and complex housing cases.
• Excellent communication, negotiation and conflict-resolution skills.
• Ability to manage a demanding caseload and meet deadlines.
• Willingness to attend the office ~2 days per week and travel across the district.

Aufgaben

• Manage a designated housing patch with proactive tenancy management.
• Investigate ASB cases, gather evidence and take enforcement action.
• Conduct tenancy audits, reviews, estate inspections and visits.
• Handle complex tenancy matters including abandonments, succession and breaches.
• Prepare legal notices and statements for enforcement proceedings.
• Identify safeguarding concerns and refer to relevant agencies.
• Collaborate with residents, police and partner organisations to sustain tenancies.
• Maintain accurate case records and reports per procedures.
• Provide advice and signpost residents to relevant services.
• Support statutory housing services and decisions under housing laws.

Kenntnisse

Tenancy management

ASB investigations

Case management

Communication

Negotiation

Time management

Travel across district

Tools

Housing Jigsaw

Open Housing

Microsoft Office

Jobbeschreibung

Housing Officer Location: Solihull, West Midlands Pay Rate: £26.60 per hour (Umbrella) Contract: Temporary, initially 13 weeks Start Date: ASAP End Date: 29th January 2027 Hours: 37 hours per week, Monday to Friday Working Arrangement: Hybrid, approximately 2 days per week in the office, with regular travel across the district.

About the Role

Service Care Solutions are currently recruiting for an experienced Housing Officer to join a local authority housing service in Solihull. This is an excellent opportunity for a proactive and customer-focused housing professional to manage a varied caseload, support residents and help maintain safe, sustainable communities. The successful candidate will be responsible for delivering effective tenancy and neighbourhood management services, investigating anti-social behaviour and working collaboratively with internal teams and external agencies.

Key Responsibilities

• Manage a designated housing patch, providing a proactive and customer-focused tenancy management service.
• Investigate and manage anti-social behaviour (ASB) cases, gathering evidence and taking appropriate enforcement action.
• Conduct tenancy audits, tenancy reviews, estate inspections and property visits.
• Manage complex tenancy matters, including abandonments, tenancy fraud, succession, mutual exchanges and breaches of tenancy agreements.
• Prepare legal notices, witness statements and supporting documentation for enforcement proceedings.
• Identify safeguarding concerns and make appropriate referrals to relevant agencies.
• Work closely with residents, support services, police and other partner organisations to sustain tenancies and resolve neighbourhood issues.
• Maintain accurate case records, reports and correspondence in accordance with organisational procedures.
• Provide advice and support to residents, ensuring appropriate signposting to relevant services.
• Support the delivery of statutory housing services and make decisions in accordance with relevant housing and homelessness legislation where required.

Candidate Requirements

• Previous experience working as a Housing Officer or Housing Options Officer within a local authority or social housing environment.
• Experience making statutory decisions in accordance with homelessness legislation.
• Strong knowledge of housing legislation, tenancy management and residents' rights.
• Experience managing anti-social behaviour, tenancy enforcement and complex housing cases.
• Excellent communication, negotiation and conflict-resolution skills.
• Ability to manage a demanding caseload, prioritise workloads and meet deadlines.
• A hardworking, proactive individual who is quick to learn and willing to go the extra mile.
• Willingness to attend the office approximately two days per week and undertake visits across the district.
• Ability to travel across the district, with access to a car preferable.
• Experience using Housing Jigsaw and Open Housing systems would be advantageous.

Please note: This is not a fully remote position. Candidates must be able to attend the office and undertake regular visits across the district.

Benefits

• Competitive hourly rate of £26.60 Umbrella .
• Full-time working hours, 37 hours per week.
• Hybrid working arrangements.
• Opportunity to work within an established local authority housing service.
• Initial 13-week contract with an end date of 29th January 2027.