Housing Officer

CIH International Housing Group; Portsmouth; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

Southern Housing is seeking a Housing Officer to join our team, helping residents sustain tenancies and thrive in safe, well-maintained communities. You will build relationships, provide practical housing advice, manage a varied caseload and work with internal/external partners to resolve issues.

This full-time role (35 hours per week) is based at our Mount Pleasant hub, Bracknell or Hooper Court Hub, Portsmouth, with regular travel across Berkshire and Hampshire.

Qualifications

• Experience in housing environment including nuisance/harassment in housing management and tenancy enforcement.
• Proven ability to follow processes, use initiative and deliver excellent customer service.
• Identify residents with complex support needs through professional curiosity.
• Meet targets/deadlines; prioritise workloads and work under pressure.

Responsibilities

• Conduct property viewings to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes including preparing legal documents, serving notices and attending court hearings.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards and community wellbeing.
• Support income recovery by working with the Income Team to maximise rent and service charge collection.
• Ensure health and safety compliance, facilitate access for statutory inspections and complete risk assessments.

Skills

Housing experience

Nuisance & harassment knowledge

Tenancy enforcement knowledge

Customer service

Communication skills

Teamwork

UK driving licence

Time management

Job description

About The Role

We are looking for a Housing Officer to join our team.

As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live.

Principal duties and responsibilities include, but are not limited to:

• Conduct property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
• Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.

This is a full-time opportunity, working 35 hours per week. The successful candidate will be based at our Mount Pleasant hub, Bracknell or Hooper Court Hub, Portsmouth, with regular travel across Berkshire and Hampshire. You'll have the opportunity for hybrid working as agreed with your line manager.

What you'll need:

• Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
• Proven experience of following processes, using initiative, and delivering excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Ability to work effectively as part of a team, working in an agile environment.
• A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.

Closing Date:

Thursday 15th October 2026 at 23:59

Interviews:

Thursday 29th October 2026

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.