Housing Officer - Liverpool/Manchester

Adecco Portugal; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

A Housing Officer role in the UK is available on a permanent basis, covering Liverpool and Manchester. You will support tenants in specialised housing by guiding sign-ups, managing tenancy issues, and assisting with Housing Benefit processes, working with on-site teams.

The role requires experience in housing management, knowledge of Housing Benefit rules, and strong communication. A not-for-profit ethos and a collaborative environment are emphasized, with occasional travel to the head office as

Qualifications

• Proven experience in a housing association or similar role.
• Strong understanding of Housing Benefit regulations and the Supported Housing sector.
• Excellent communication skills with a resilient, proactive approach.

Responsibilities

• Guide tenants through sign-up and Housing Benefit processes.
• Address tenancy issues with empathy, coordinating with on-site staff.
• Advise on tenancy management to help tenants maintain homes.
• Ensure allocations comply with policies and manage terminations.

Skills

Housing sector experience

Excellent communication

Can-do attitude

Empathy & professionalism

Education

CIH Level 3 (desirable)

Housing management qualifications

Job description

Join the Team as a Housing Officer - Liverpool/Manchester (Permanent Position)

We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team!

Role Overview

As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living.

Key Responsibilities

Tenant Support & Management

• Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed.
• Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions.
• Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes.

Lettings & Allocations

• Ensure all allocations comply with housing policies and legislation.
• Manage tenancy terminations and ensure smooth transitions for tenants.
• Collaborate with support teams to check applicant suitability, particularly regarding health and safety.

Rents & Benefits

• Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues.
• Assist staff in managing bad debts and provide expert housing advice.

Scheme Reviews & Inspections

• Conduct property visits to monitor tenant wellbeing and property conditions.
• Participate in care planning and liaise with healthcare professionals when necessary.

What We're Looking For

Qualifications

• CIH qualified Level 3 (desirable).
• Relevant housing management qualifications.

Skills & Experience

• Proven experience in a housing association or similar role.
• Strong understanding of Housing Benefit regulations and the Supported Housing sector.
• Excellent communication skills and a resilient, 'can-do' attitude.

Why Join Us?

• Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living.
• Professional Growth: Opportunities for training and development in housing management and related fields.
• Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter.

Additional Details

• Contract Type: Permanent
• Working Pattern: Full Time
• Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training).

Your future starts here - let's make a difference together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.