Housing Officer

Stevenage Borough Council; Stevenage; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Job share

Leave entitlements

25 days holiday rising to 31

Learning and development opportunities

Employee Assistance Programme

Season ticket loans

Cycle to Work

CSSC discounts

Health and Fitness membership discount

Trade union access

Job summary

Stevenage Borough Council is seeking an organised Housing Services Officer to manage a defined area, transform frontline housing management, and improve resident satisfaction. The role requires interpreting housing legislation into clear guidelines and working across office, home, and community settings.

With 37 hours per week on a 9-month fixed-term maternity cover, the post supports sustainable tenancies and communities and involves proactive customer service and taking initiative in

Qualifications

• Experience in housing management and practice.
• Ability to interpret legislation into understandable guidelines.
• Well organized with good attention to detail.

Responsibilities

• Lead housing services for a specific area of the borough and drive transformation of frontline housing management.
• Ensure estates are safe and well maintained and provide information and reports on housing matters.
• Provide proactive, customer-focused housing management and meet legal/contractual obligations to tenants and leaseholders.
• Work collaboratively to identify residents' needs and develop effective solutions under pressure.

Skills

Customer service

Housing management

Legislation interpretation

Stakeholder liaison

Decision making

Job description

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

37 Hours per week

£34,811 to £38,329 - pro rata for hours worked

9 Month Fixed Term Contract - Maternity Cover

LOCATION Stevenage

Part of Housing and Investment, Resident and Estates Services is responsible for providing an end to end tenancy and leasehold management function. In addition, the team carries out statutory consultation, administers right to buy applications and processes other home ownership tasks. Our vision is to provide a 'Residents First' approach within a modern housing service.

Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service. The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines.

We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries.

You will play a lead role in delivering the work of the Council’s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures.

You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service. Ensuring the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.

We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload.

You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems.

The Successful Candidate Will

• convey messages effectively
• demonstrate commitment to achieve high levels of resident satisfaction
• demonstrate resilience to pressure
• effectively manage own workload
• establish clear targets and meets them
• have an understanding of the local political objectives
• maintain professionalism at all times
• produce clear, succinct and well-structure written work
• provide excellent customer service

A full UK driving licence (with access to own vehicle) is desirable.

This post is subject to a basic Disclosure and Barring Service (DBS) Clearance and a Value Based Interview.

Our Benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Closing date for receipt of applications: 22 September 2026

Virtual Interviews will be held week commencing: WC 28 September 2026

Face to Face Interviews will be held week commencing: WC 5 October 2026