Housing Officer

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking a Housing Officer to manage tenancy, lease, and neighbourhood services, working across the Oxfordshire area with a mix of home, office, and field work. You will engage residents, partners, and authorities to deliver customer-focused housing services.

The role emphasizes data-informed improvements, compliant practices, and a customer-first approach, supporting neighbourhood enhancements and data accuracy across the team.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills.
• Collaborative approach across teams and external stakeholders.
• Knowledge of landlord services and applying it in practice.
• Customer-first mindset with a track record of positive outcomes.
• Confidence using digital tools to support service delivery.
• Full driving licence and access to your own vehicle.

Responsibilities

• Deliver tenancy, leasehold, and neighbourhood management services across your locality.
• Act as a trusted point of contact for customers.
• Build relationships with local authorities, community groups, and partner agencies.
• Use data insights to improve services and ensure compliance with legislation and regulations.
• Support neighbourhood improvements and shape services based on customer voice.
• Maintain accurate customer records and ensure data is used responsibly.
• Promote SNG’s values and culture of collaboration, safety, and inclusion.

Skills

Tenancy management

Neighbourhood management

Stakeholder engagement

Communication

Data literacy

Digital tools

Driving licence

Tools

Microsoft Office

CRM systems

Job description

We're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers.

Based from our Greenham Office 1 day a week, with travel across the Oxfordshire area.

You’ll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you’ll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you’ll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG’s values and culture of collaboration, safety, and inclusion

What we’re looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle