Assistant Housing Officer - Part Time

CIH International Housing Group; Glasgow; On-site; GBP 14,000 - 15,000; Part time

Benefits offered by this job

Leave: 25 days

Pension contributions

Life Assurance

Counselling service

Cycle to Work

Health plans

Employee discounts

Wellbeing support

Staff networks

Salary progression after 12 months

Job summary

Sanctuary Scotland Housing Association Limited in Glasgow is seeking a Part Time Assistant Housing Officer to support delivering a high-quality housing service aligned with our business plan. You will join a small team, receive training, and help with administrative duties to ensure excellent customer service and smooth tenancy processes.

The role offers varied duties, from applications processing to tenancy changes, with opportunities for development and a pro-rated benefits package.

Qualifications

• Literacy and numeracy equivalent to Scottish National 5.
• SVQ2 in relevant area or equivalent.
• Some experience delivering tenancy services.
• Ability to meet deadlines and prioritise workloads.
• Knowledge of relevant regulations and good practice.
• Experience analysing problems and implementing solutions.
• Excellent written and spoken English communication.

Responsibilities

• Process Housing Applications.
• Provide information to applicants on rehousing.
• Process invoices and purchase orders.
• Provide front-line service to customers at local office.
• Work with housing officers on tenancy changes.

Skills

Literacy & numeracy SN5

Communication skills

Teamwork

Attention to detail

Education

Scottish National 5 literacy/numeracy

SVQ2 in relevant area

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Assistant Housing Officer - Part Time

Glasgow

£13,634 - £14,352 per year

17.5 hours per week

We have an opportunity for a Part Time Assistant Housing Officer to join our team in Glasgow. For this position you will be expected to support the delivery of a high-quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan.

You will be working in a team of 9 Housing Officers, 4 full-time Housing Assistants, 1 part-time Housing Assistant, an Area Manager and a Housing Manager. You will work on a variety of administrative tasks to provide support and enable the delivery of a high-quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.

The role of Assistant Housing Officer - Part Time will include:

• Processing Housing Applications
• Providing information to applicants on the rehousing process
• Processing invoices and purchase orders
• Providing front line service to all customers at local office
• Working with housing officers to process tenancy changes

Skills and experiences:

• Literacy and numeracy equivalent to Scottish National 5
• SVQ2 in relevant area
• Some experience of delivering high quality tenancy services
• Working knowledge of working to deadlines and prioritising workloads
• Some knowledge of relevant regulations and good practice
• Some experience of analysing and diagnosing problems and implementing solutions
• Excellent communication skills in both written and spoken English

Why work for us?

We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people's lives.

Our Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £13,634 per annum (rising to £14,352 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £29,217 based on 37.5 hours per week rising to £30,755 after 12 months service and subject to satisfactory performance.

Closing Date: 12 October 2026

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We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.