Assistant Housing Officer - Part Time

Sanctuary Group; Glasgow; Hybrid; GBP 14,000 - 15,000; Part time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks for inclusion

Job summary

Sanctuary Group in Glasgow is seeking a part-time Assistant Housing Officer to support high-quality housing services. You will join a team delivering housing management support, processing applications, invoices, and front-line customer service at the local office.

The role offers 17.5 hours per week, with training and development opportunities, and a positive, inclusive workplace culture within Sanctuary in Scotland.

Qualifications

• Literacy and numeracy equivalent to Scottish National 5.
• SVQ2 in relevant area required or equivalent.
• Some experience delivering high quality tenancy services.
• Able to work to deadlines and prioritise workloads.
• Knowledge of relevant regulations and good practice.
• Experience analysing and diagnosing problems and implementing solutions.
• Excellent communication skills in English.

Responsibilities

• Processing Housing Applications.
• Providing information to applicants on the rehousing process.
• Processing invoices and purchase orders.
• Providing front line service to customers at local office.
• Working with housing officers on tenancy changes.

Skills

Literacy & Numeracy

SVQ2

Tenancy services

Time management

Regulations & best practices

Problem solving

Communication skills

Education

Scottish National 5

SVQ2 in relevant area

Job description

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Location: Glasgow, Lanarkshire, GB, G53 6PG

Department: Housing Services

Operation: Sanctuary in Scotland

Requisition: 229599

Closing Date: 12/10/2026

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Glasgow

£13,634 - £14,352 per year

17.5 hours per week

We have an opportunity for a Part Time Assistant Housing Officer to join our team in Glasgow. For this position you will be expected to support the delivery of a high-quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan.

Y ou will be working in a team of 9 Housing Officers, 4 full-time Housing Assistants, 1 part-time Housing Assistant, an Area Manager and a Housing Manager. You will work on a variety of administrative tasks to provide support and enable the delivery of a high-quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.

The role of Assistant Housing Officer – Part Time will include:

• Processing Housing Applications
• Providing information to applicants on the rehousing process
• Processing invoices and purchase orders
• Providing front line service to all customers at local office
• Working with housing officers to process tenancy changes

Skills and experiences:

• Literacy and numeracy equivalent to Scottish National 5
• SVQ2 in relevant area
• Some experience of delivering high quality tenancy services
• Working knowledge of working to deadlines and prioritising workloads
• Some knowledge of relevant regulations and good practice
• Some experience of analysing and diagnosing problems and implementing solutions
• Excellent communication skills in both written and spoken English

Why work for us?

We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £13,634 per annum (rising to £14,352 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £29,217 based on 37.5 hours per week rising to £30,755 after 12 months service and subject to satisfactory performance

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.