Housing Officer

Southern Housing; Croydon; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Southern Housing is seeking a Housing Officer to join our Croydon team. You will support residents to sustain tenancies, resolve issues and promote safe, well-maintained communities, with a focus on customer service and collaboration with internal and external partners.

You''ll manage a varied caseload, conduct inspections, and contribute to neighbourhood improvement while complying with health and safety and tenancy legislation.

Qualifications

• Experience in housing environment with nuisance/harassment cases and knowledge of tenancy enforcement.
• Knowledge of relevant housing legislation and tenancy enforcement processes.
• Proven ability to deliver excellent customer service and follow established processes.
• Strong communication skills and ability to work well in a team within an agile environment.
• Full UK driving licence and access to a vehicle for travel across communities.

Responsibilities

• Conduct pre-void inspections and property viewings to minimise void turnaround times.
• Manage tenancy enforcement processes, including notices and court attendance.
• Carry out neighbourhood inspections and lead initiatives to improve estate standards and resident wellbeing.
• Support income recovery by working with the Income Team to maximise rent collection.
• Ensure health and safety compliance, including risk assessments and inspections.

Skills

Housing environment experience

Nuisance & harassment knowledge

Legislation knowledge

Tenancy enforcement

Customer service

Communication skills

Teamwork in agile environment

Full UK driving licence

Job description

About The Role

We are looking for a Housing Officer to join our team.

As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live.

Principal duties and responsibilities include, but are not limited to:

• Conduct pre-void inspections and property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
• Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.

This is a full-time opportunity, working 35 hours per week for a FTC of 12 months covering maternity leave. The successful candidate will be based at our Croydon office, Mosaic East, two day per week, with the remaining time spent working remotely.

What you’ll need:

• Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
• Proven experience of following processes, using initiative, and delivering excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Ability to work effectively as part of a team, working in an agile environment.
• A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing Date: Sunday 27th September 2026 at 23:59

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.