Housing Officer

Northern Ireland Housing Executive; Belfast City District; On-site; GBP 17,000 - 25,000; Full time

Job summary

Northern Ireland Housing Executive is seeking a Housing Officer to join the Belfast Housing Solutions team at the Housing Centre in Belfast. The role focuses on handling customer enquiries, coordinating workloads and maintaining accurate records to ensure tasks are completed efficiently and on time.

The post requires strong communication, reliable administrative skills and the ability to work independently.

Qualifications

• 1-5 years of relevant experience preferred.
• Basic AccessNI check required.
• Strong written and verbal communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage competing priorities and complete tasks accurately.
• A compassionate, customer-focused approach.
• Commitment to maintaining accurate records and delivering a high standard of service.

Responsibilities

• Answer incoming calls and manage customer enquiries using the telephony system.
• Triage and allocate work using the team's Board application.
• Monitor shared inboxes and provide timely written responses to customers.
• Draft responses to letters and complaints on behalf of the Business Area Manager.
• Make outbound calls to customers to gather information required for assessments.
• Set up and maintain databases, ensuring information is accurate and up to date.
• Monitor performance measures to support business understanding and improvement.
• Record outcomes accurately, ensuring actions are proportionate, lawful, auditable and necessary.
• Provide office cover and undertake other relevant administrative duties as required.

Job description

Housing Officer - Northern Ireland Housing Executive (Belfast)

Employer: Northern Ireland Housing Executive
Location: Housing Centre, Belfast
Department: Belfast Regional Management Team - Belfast Housing Solutions
Hours: 39 hours per week (Mon-Fri, 8:30am-5:00pm)
Pay Rate: £ per hour
Contract: Temporary, 5 October - 8 November 2026
Grade: Band 4

Overview

Staffline is recruiting on behalf of the Northern Ireland Housing Executive for a Housing Officer to join the Belfast Housing Solutions team, based at the Housing Centre in Belfast.

This is a key administrative role suited to an organised, motivated and customer-focused individual who can work independently, demonstrate initiative and provide excellent customer service. The successful candidate will support the team with managing customer enquiries, coordinating workloads, maintaining accurate records and ensuring tasks are completed efficiently and within deadlines.

Key Duties:

• Answer incoming calls and manage customer enquiries using the telephony system
• Triage and allocate work using the team's Board application
• Monitor shared inboxes and provide timely written responses to customers
• Draft responses to letters and complaints on behalf of the Business Area Manager
• Make outbound calls to customers to gather information required for assessments
• Set up and maintain databases, ensuring information is accurate and up to date
• Monitor performance measures to support business understanding and improvement
• Record outcomes accurately, ensuring actions are proportionate, lawful, auditable and necessary
• Provide office cover and undertake other relevant administrative duties as required
• Strong written and verbal communication skills
• Intermediate IT proficiency and confidence using administrative systems
• A proactive approach, with the ability to work independently and use initiative
• Excellent organisational skills and attention to detail
• Ability to manage competing priorities and complete tasks accurately and on time
• A compassionate, customer-focused approach
• Commitment to maintaining accurate records and delivering a high standard of service

Additional Requirements:

• Previous relevant experience of 1-5 years preferred
• Basic AccessNI check required