Housing Officer

Metropolitan Thames Valley; Beeston; On-site; GBP 37,000 - 39,000; Full time

Job summary

Metropolitan Thames Valley (MTVH) is seeking a Local Housing Manager to deliver housing and estate services for shared ownership/leasehold properties across Beeston, with coverage for Derby and Nottingham.

The role is predominantly office hours (37.5 hours per week), two days on-site, three days in a local office or from home, with some flexibility and occasional weekend work. A full driving license and social housing experience are essential.

Qualifications

• Driving license required
• Experience in social housing essential
• Knowledge of housing practice and service charge management preferred
• Values: care, dare, collaborate in daily work
• Adaptability and flexibility in a changing environment
• Strong collaboration and team-work skills
• Experience handling customers with diverse backgrounds and complex needs
• Excellent administration, writing, reporting and numeracy skills

Responsibilities

• Be the front-facing representative and coordinate internal and external services
• Provide housing and estate services to shared ownership/leasehold properties
• Manage on-site presence 2 days per week and work from home/office 3 days
• Liaise with Local Authority, External Managing Agents and partners
• Respond to customer enquiries in person, by phone and in writing
• Support local initiatives and occasionally contribute to weekend work

Skills

Driving license

Social housing experience

Customer service skills

Administration skills

Communication skills

Teamwork

Organisational skills

Flexibility

Education

Housing qualification

Job description

This role: Housing Office known internally as a Local Housing Manager

Location: Office Base - Beeston, Nottingham, NG9 1LA - Covering 60% of properties in Derby - 40% Nottingham

Salary Banding: £37,202 - £39,160 - Full Time 37.5hr working week

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch.

As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general low level ASB complaints, estate services, lease management and enforcement.

What you'll need to succeed:

• Essential car user full driving license are required
• Experience of working in a social housing setting is essential
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we’re looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc.
• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made.