Housing Manager
CIH International Housing Group
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Benefits offered by this job
Job summary
Accent Group is seeking a Housing Manager in the East region. The role involves leading Housing Officers, driving performance and customer experience, with around 60% on-site work across offices, patches, and customer meetings. Strong leadership and stakeholder engagement are essential.
You will support complex cases, collaborate with partners, and promote consistent service across tenures. Competitive salary and generous benefits are offered.
Qualifications
- Good understanding of core housing management functions.
- Commitment to delivering excellent customer experience.
- Ability to motivate and drive teams to high performance.
- Confident engaging with external partners, agencies, and internal colleagues.
- Skilled in providing guidance and supporting challenging or sensitive casework.
- CIH Level 4 (or willingness to work towards it).
- Full UK driving licence and access to a vehicle for regular travel.
Responsibilities
- Oversee a team of Housing Officers and drive operational performance, customer experience, and service consistency across the area.
- Spend around 60% of time on-site, in office, on patch, or meeting customers and partners.
- Provide leadership to handle complex cases and support staff in decision-making.
- Collaborate within a national network of Housing Managers and participate in multi-agency meetings and local partnership forums.
Skills
Job description
Location: East, Hybrid with travel around the region and to other Accent offices as required.
Salary: £48,970 per annum (including essential car user allowance)
Permanent, 35 hours per week, Monday - Friday 9am-5pm plus on call rota.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
As a Housing Manager, you'll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area.
This role is all about being out there - seeing, hearing, and understanding the real issues your team and customers face. You'll spend around 60% of your time on-site, whether that's in the office, out on patch, working alongside your team, or meeting with customers and partners.
Your insight into "the good, the bad, and the ugly" will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate.
Previous management experience isn't essential; we'll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others.
Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence - ensuring customers across different tenures receive a consistent service.
You'll be part of a national network of Housing Managers, sharing best practice, discussing queries, and contributing to a culture of continuous improvement.
Collaboration extends beyond Accent too. You'll attend community events, multi-agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support our customers.
You'll bring clarity on what your team is achieving, where support is needed, and where improvements can be made - always with the goal of delivering the best possible customer experience.
The spot salary for this post is £47,720 per annum for applicants who fully meet the requirements of the post.
If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
This position also qualifies for an essential car user allowance starting at £1,250 per annum.
- Good Understanding of core housing management functions.
- Demonstrated commitment to delivering excellent customer experience, putting customers at the heart of decision-making.
- Ability to motivate and drive teams to deliver high performance and customer satisfaction.
- Confident engaging with external partners, agencies, and internal colleagues to support customers and resolve complex issues.
- Skilled in providing guidance, offering solutions, and supporting officers with challenging or sensitive casework.
- CIH Level 4 (or willingness to work towards it)
- Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region.
This role has been identified as a "Relevant Person" under the Regulator of Social Housing's Competence and Conduct Standard. As a result, the postholder will be required to hold, or work towards and maintain, the appropriate housing qualification and demonstrate the skills, knowledge, experience and behaviours required for the role in line with Accent's Competence and Conduct Framework.
The successful applicant will be subject to pre-employment checks, such as DBS and social media screening , before an offer is confirmed.
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring.
A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.
We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here's what you can look forward to:
28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Enhanced parental leave, flexible working options, and support for work-life balance.
From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed.
This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do.
We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.
Because this isn't just a workplace - it's a place to belong.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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