Housing Officer

CIH International Housing Group; Beeston; Hybrid; GBP 37,000 - 39,000; Full time

Job summary

MTVH is recruiting a Local Housing Manager to deliver high-standard housing and estate services across a defined patch (Derby 60%, Nottingham 40%). The role focuses on front-facing customer engagement and coordinating internal and external services for shared ownership/leasehold properties.

You will work 37.5 hours, 9-5:30, with 2 days on-site per week and 3 days from a local office or home; occasional weekend work may occur. Background checks apply.

Qualifications

• Experience in a social housing setting is essential.
• Understanding of housing practice, housing law and service charge management principles is desirable.
• Experience handling customers with complex or challenging needs.

Responsibilities

• Coordinate internal and external services to deliver housing and estate services to shared ownership/leasehold properties.
• Be the front-facing representative of MTVH, engaging with customers and partners to meet needs.
• Manage on-site work two days per week and office/home-based work for the remaining days.
• Develop relationships with Local Authority, External Managing Agents and other partners.
• Handle low-level ASB, estate services, lease management and enforcement queries.

Skills

Full driving license

Social housing experience

Housing practice knowledge

Customer service

Administration

Attention to detail

Communication

Self-management

Project management

Office management

Flexibility

Teamwork

Education

Housing qualification

Job description

The role

This role: Housing Office known internally as a Local Housing Manager

Location: Office Base - Beeston, Nottingham, NG9 1LA - Covering 60% of properties in Derby - 40% Nottingham

Salary Banding: £37,202 - £39,160 - Full Time 37.5hr working week

This role

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch.

As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general low level ASB complaints, estate services, lease management and enforcement.

What you'll need to succeed

• Essential car user full driving license are required
• Experience of working in a social housing setting is essential
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc.
• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made.