Housing Officer

TN United Kingdom; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Housing Officer to make a difference in the community. This role focuses on building strong relationships with customers, ensuring they feel supported and valued. You will engage with the community, provide personalized service, and manage tenancy issues while collaborating with partners for comprehensive support. With opportunities for personal development and a commitment to customer satisfaction, this position is perfect for those looking to make a positive impact. Join us and be a vital part of our mission to enhance community living.

Benefits

28 days holiday PLUS Bank Holidays

Free life assurance

Access to wellbeing services

Discounted gym membership

Opportunities for learning and development

Qualifications

• Proven experience as a Housing Officer with a strong track record in housing management.
• Excellent customer service skills and a genuine desire to support residents.

Responsibilities

• Engage with the community, attending events and meeting customers regularly.
• Manage tenancy and neighbourhood issues, ensuring customer needs are met.

Skills

Customer Service

Communication Skills

Problem-Solving

Organisational Skills

Job description

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Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service.

As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration.

Responsibilities:

Engage with the community: Be a visible and approachable presence in our neighbourhoods, attending community events and meeting with customers regularly.

Customer-focused service: Provide personalised support to our customers, ensuring their needs are met and their voices are heard.

Tenancy and neighbourhood management: Maximise rent and void loss, manage lower-level ASB cases, and ensure tenancy sustainment with a strong customer focus.

Collaborate with partners: Work alongside internal teams and external partners to deliver comprehensive services to our customers.

Estate inspections: Conduct regular estate inspections, monitor estate services, and complete fire safety inspections to maintain a safe and pleasant environment.

Requirements:

Experience: Proven experience as a Housing Officer, with a strong track record of working in housing management.

Excellent customer service skills: Put the customer at the heart of everything you do, with a genuine desire to help and support our residents.

Strong communication skills: Effectively communicate with customers, colleagues, and partners, both verbally and in writing.

Problem-solving abilities: Tackle challenges with a positive attitude and find solutions that benefit our customers.

Organisational skills: Manage your time effectively to balance community engagement with administrative tasks.

28 days holiday PLUS Bank Holidays

Free life assurance

Access to an extensive suite of wellbeing services and tools including a digital gym

Opportunities for learning and development

Discounted gym membership

Closing Date: 21st May 2025

Interview Date: To be confirmed

Join us in making a positive impact in our communities. Apply today and become a key part of our team!