Senior Housing Officer - Housing Management

CIH International Housing Group; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Senior Housing Officer, where you will lead a dedicated team to enhance the lives of vulnerable residents through effective housing management. This role emphasizes collaboration with various stakeholders to ensure compliance with housing legislation and improve service delivery. You will have the opportunity to make a significant impact while developing your leadership skills in a supportive environment. If you are passionate about housing and committed to making a difference, this is the perfect opportunity for you.

Benefits

Access to training opportunities

Flexible working arrangements

Supportive work environment

Employee growth and development programs

Qualifications

• Experience in supervising a housing management team.
• Strong knowledge of housing law and homelessness prevention.

Responsibilities

• Supervising Housing Officers and managing property across a diverse portfolio.
• Overseeing tenancy management and complex case handling.

Skills

Team supervision in housing management

Knowledge of housing law

Problem-solving skills

Communication skills

Partnership-building skills

Customer service commitment

Ability to work under pressure

Job description

About the role

Join Us as a Senior Housing Officer (Temporary Accommodation)

Are you passionate about housing management and leading positive change?
We're looking for a committed Senior Housing Officer to support the day-to-day delivery and development of Dorset Council's Temporary Accommodation service, helping some of our most vulnerable residents to sustain safe, secure homes.

As a key member of the management team, you will supervise Housing Officers, oversee property management across a diverse portfolio, and help drive forward service improvements. You will work closely with colleagues, landlords, contractors, and external partners to ensure high standards, strong tenancy sustainment, and compliance with housing legislation.

If you're an experienced housing professional with excellent leadership skills and a passion for service development, we'd love to hear from you.

What you'll be doing:
Supervising and supporting Housing Officers, including coaching, mentoring, and workload management
Overseeing property and tenancy management across a portfolio of owned, leased, and emergency accommodation
Managing complex cases, tackling tenancy breaches, anti-social behaviour, and safeguarding concerns
Contributing to the ongoing development of service policies, procedures, and system improvements
Deputising for the Temporary Accommodation Team Leader when needed
Working closely with internal teams, landlords, support providers, and partner agencies to achieve positive outcomes
Supporting performance monitoring, reporting, and service development activities

What we're looking for:

• experience of supervising or supporting a team in a housing management or homelessness service
• strong working knowledge of housing law, temporary accommodation management, and homelessness prevention
• excellent problem-solving, communication, and partnership-building skills
• a flexible, proactive approach and a commitment to excellent customer service
• the ability to work confidently under pressure, prioritise competing demands, and lead by example
• access to a vehicle and a full UK driving licence (essential for this role)

Experience of working with vulnerable households, safeguarding, court proceedings, or complex tenancy management is highly desirable.

A Basic DBS check will be required for this role.

Further Information

For an informal discussion about the role, please contact Sean Brown at [email protected].

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders.

See our policy on safeguarding children and young people.

About Us

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 380,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• have access to range of training opportunities which will help with your personal development and career progression

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you're passionate about making a difference, we'd love you to join us.

Find out more about how to apply.