Housing Officer

CIH International Housing Group; Bedford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Housing Officer to enhance community engagement and provide exceptional service. In this full-time role, you will be a visible presence in neighborhoods, building strong relationships with customers and ensuring their needs are met. Your responsibilities will include managing tenancies, conducting estate inspections, and collaborating with partners to deliver comprehensive services. With a commitment to making a positive impact, this role offers a supportive environment and a comprehensive benefits package. If you are dedicated to community welfare and have a strong background in housing management, this opportunity is perfect for you.

Benefits

28 days holiday plus Bank Holidays

Contributory pension scheme

Private healthcare

Free life assurance

Wellbeing services including a digital gym

Learning and development opportunities

Discounted gym membership

Retail discount scheme

Qualifications

• Proven experience as a Housing Officer with a strong track record.
• Excellent customer service skills and a genuine desire to support residents.

Responsibilities

• Engage with the community and attend events regularly.
• Provide personalized support to ensure customer needs are met.

Skills

Housing Management

Customer Service

Communication Skills

Problem Solving

Organizational Skills

Job description

The vacancy

Permanent

Full time (37 hours per week)

Role Description:

Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role involves building strong relationships with our customers, understanding their needs, and providing exceptional service.

As a Housing Officer, you will work closely with our customers, ensuring they feel supported and valued. You will be out in the community, visiting customers and attending local events to foster trust and collaboration.

Responsibilities:

1. Engage with the community: Be a visible and approachable presence, attending community events and meeting customers regularly.
2. Customer-focused service: Provide personalized support, ensuring needs are met and voices are heard.
3. Tenancy and neighbourhood management: Maximize rent and void recovery, manage lower-level anti-social behaviour cases, and ensure tenancy sustainment with a customer focus.
4. Collaborate with partners: Work with internal teams and external partners to deliver comprehensive services.
5. Estate inspections: Conduct regular estate and fire safety inspections to maintain a safe environment.

Requirements:

• Proven experience as a Housing Officer, with a strong track record in housing management.
• Excellent customer service skills with a genuine desire to support residents.
• Strong communication skills, both verbal and written.
• Problem-solving abilities and a positive attitude towards challenges.
• Effective organizational skills to manage community engagement and administrative tasks.

Benefits:

• 28 days holiday plus Bank Holidays
• Contributory pension scheme
• Private healthcare
• Free life assurance
• Wellbeing services including a digital gym
• Learning and development opportunities
• Discounted gym membership
• Retail discount scheme

Closing Date: 21st May 2025

Interview Date: To be confirmed

Join us in making a positive impact in our communities. Apply today and become a key part of our team!

About us

bpha is a Housing Association in the Oxford to Cambridge arc, committed to providing high-quality, sustainable, and affordable housing. We are a leading provider and developer of affordable homes, working with communities to improve opportunities, independence, and quality of life. We own or manage over 19,500 homes with a team of over 500 staff.

Our vision and values

To build communities where people can live happily in homes they can afford. Our values—ambition, collaboration, empathy, and responsibility—are ingrained in our culture and guide our work to benefit communities, customers, and colleagues.

We offer a supportive environment that promotes well-being and professional growth, with a comprehensive benefits package that reflects our commitment to our staff's health, recognition, lifestyle, and development.