Housing Officer / Investigation Case Officer / ASB Specialist

a2dominion; Staines-upon-Thames; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

An established industry player is seeking an Anti-Social Behaviour Case Investigation Officer to manage complex ASB cases, ensuring high customer satisfaction and compliance with housing legislation. This role offers the opportunity to work in a hybrid environment, balancing office and home-based work. The ideal candidate will have a background in law enforcement or housing management, excellent communication skills, and a commitment to continuous improvement. With generous benefits and a supportive work culture, this position is perfect for those looking to make a meaningful impact in the community.

Benefits

25 days’ holiday plus Bank Holidays

Up to 8% contributory pension

Flexible working arrangements

Investment in learning and development

Annual allowance for health and lifestyle benefits

Cycle to Work Scheme

Qualifications

• Experience in managing ASB cases or housing management.
• Ability to draft legal documents and represent cases in court.

Responsibilities

• Manage day-to-day ASB cases and ensure proper handling.
• Prepare witness statements and represent the organization in court.
• Support victims and alleged perpetrators with advice and referrals.

Skills

Management of ASB cases

Knowledge of housing legislation

Excellent communication skills

Drafting legal documents

Court representation

Continuous improvement mindset

IT skills

Education

GCSEs in Math and English (Grades A*-C)

Job description

Anti-Social Behaviour Case Investigation Officer with previous experience in managing ASB cases or housing management and preparing court and legal documents is required to join our team at A2Dominion based in Staines, Surrey.

Have you worked as a Police Officer or a PCSO / Police Community Support Officer, been involved in investigating complex cases (ideally ABS), or managed ASB cases within the Housing Sector or Local Authority Setting?

If you have, we would like to hear from you.

SALARY: £34,285 - £36,089 per annum + Generous Benefits (see below)

LOCATION: Hybrid working partly from the office in Staines, Surrey (TW18) and partly from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

Please note: Full clean UK driving license and own vehicle are essential for this role

Job Overview

We have a fantastic new job opportunity for an Anti-Social Behaviour Case Investigation Officer with previous experience in managing ASB cases or housing management and preparing court and legal documents.

Working as the Anti-Social Behaviour Case Investigation Officer, you will manage and take ownership of a caseload of high-level complex ASB cases, ensuring the organisation achieves high customer satisfaction.

You should have good knowledge of current housing and ASB legislation, preferably gained from working as a Police Officer or a PCSO / Police Community Support Officer, or from managing ASB cases within the Housing Sector or Local Authority Setting. Up-to-date case law knowledge and the ability to represent cases in court are essential.

Responsibilities

• Manage day-to-day ASB cases across all tenures, interpreting tenancy agreements and leases to ensure proper handling according to tenure.
• Draft and serve NSPs as required.
• Prepare witness statements for court proceedings.
• Work with the legal team and represent the organisation at court hearings.
• Undertake mediation, with relevant professional qualification if not already achieved.
• Attend multi-agency ASB meetings related to case management and community safety.
• Build relationships with external agencies.
• Support victims and alleged perpetrators, providing advice, referrals, and ongoing support.
• Advise the wider business on ASB matters.

Candidate Requirements

• Full clean UK driving license and own vehicle.
• Experience managing ASB or housing management in private or public sectors.
• Experience drafting legal documents and representing cases in court.
• Ability to adopt a continuous improvement approach and adapt to change.
• Excellent communication skills with residents and stakeholders.
• Knowledge of current housing and ASB legislation and case law.
• Ability to plan and monitor workload and cases.
• Willing to study for CIH membership or an equivalent qualification.
• Excellent IT skills.
• Educational requirements: GCSEs in Math and English (Grades A*-C).

Benefits

• 25 days’ holiday plus Bank Holidays, increasing to 28 days after 3 years.
• Up to 8% contributory pension.
• Flexible working arrangements.
• Investment in learning and development.
• Annual allowance of up to £300 for health and lifestyle benefits.
• Cycle to Work Scheme.

We encourage applicants who do not meet 100% of the criteria to still apply, as the organization values diverse experiences and potential.

No agencies please.

Apply today:

By submitting your application, you consent to your details being shared with our client for this role.

Job ref: AWDO-P13371

This advertisement is by AWD online on behalf of a2dominion Group Ltd.