Homeless Prevention Officer

Civic Recruitment Limited; Basingstoke; On-site; GBP 26,000 - 36,000; Full time

Job summary

Civic Recruitment Limited seeks a dedicated Homelessness Prevention Officer for a 3 Month Contract in Basingstoke. You will manage a caseload, conduct housing needs assessments, and develop personalised housing plans to prevent homelessness in line with statutory requirements.

The role requires trauma-informed approaches, safeguarding knowledge, and collaboration with partners to secure sustainable housing solutions for vulnerable individuals and families.

Qualifications

• Experience in Homelessness Prevention, Housing Options, or Housing Advice service.
• Knowledge of Housing Act 1996 Part VII and Homelessness Reduction Act 2017.
• Experience making statutory homelessness decisions.
• Ability to manage a caseload independently.
• Experience with vulnerable individuals and families.
• Knowledge of safeguarding and community safety processes.
• Experience in trauma-informed service.

Responsibilities

• Manage a caseload of homelessness prevention and housing options cases.
• Conduct housing needs and support assessments.
• Develop Personalised Housing Plans (PHPs).
• Provide housing advice and support to individuals and families facing homelessness.
• Liaise with accommodation providers, landlords, and support agencies.
• Record and manage cases using the JIGSAW system.

Skills

Communication

Negotiation

Problem solving

Tools

JIGSAW housing management system

Job description

Basingstoke, United Kingdom | Posted on 03/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Homelessness Prevention Officer – 3 Month Contract

Location: London Road, Basingstoke, Hampshire, RG21 4AH

Contract: 3 Month Contract

Hours: Full Time

Summary

We are seeking a dedicated and experienced Homelessness Prevention Officer to join our dynamic Homelessness Prevention Team. This crucial frontline role is focused on preventing homelessness through effective case management and housing advice, in accordance with the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017. You will work closely with individuals and families at risk, conducting thorough housing assessments, creating personalized housing plans, and collaborating with various partners to achieve sustainable housing solutions.

Key Responsibilities

• Manage a caseload of homelessness prevention and housing options cases.
  
• Conduct comprehensive housing needs and support assessments.
  
• Proactively work to prevent homelessness and sustain accommodation.
  
• Develop and implement Personalised Housing Plans (PHPs).
  
• Make statutory homelessness decisions under the Homelessness Reduction Act.
  
• Provide housing advice and support to individuals and families facing homelessness.
  
• Apply a trauma-informed and person-centred approach to case management.
  
• Liaise with accommodation providers, community safety teams, landlords, and support agencies.
  
• Identify vulnerabilities and make appropriate referrals to support services.
  
• Maintain accurate case records and ensure compliance with legislation and deadlines.
  
• Use the JIGSAW case management system to record and manage cases effectively.
  

Requirements

Requirements:

• Experience working within a Homelessness Prevention, Housing Options, or Housing Advice service.
  
• Excellent knowledge of:
  • Housing Act 1996 Part VII
    
  • Homelessness Reduction Act 2017
    
  • Homelessness Prevention Duties
    
  • Housing Options and Case Management
    
• Experience making statutory homelessness decisions.
  
• Experience undertaking complex housing needs assessments.
  
• Experience managing a caseload independently.
  
• Experience working with vulnerable individuals and families.
  
• Working knowledge of the JIGSAW housing management system.
  
• Excellent communication, negotiation, and problem-solving skills.
  
• Local Authority homelessness experience.
  
• Experience working with clients with multiple and complex needs.
  
• Knowledge of safeguarding and community safety processes.
  
• Experience working within a trauma-informed service.
  

What's on Offer?

• 3 Month Contract
  
• Opportunity to work within a fast-paced Homelessness Prevention Team.
  
• Varied casework focused on preventing homelessness and supporting vulnerable households.
  
• Excellent opportunity for experienced Housing Options, Homelessness, and Prevention professionals.