Repairs Complaint Investigator

James Andrews Recruitment; Exeter; On-site; GBP 28,000 - 34,000; Full time

Job summary

James Andrews Recruitment is recruiting a Repairs Complaint Investigator for a Devon-based Housing Provider on a temporary six-month contract. The role starts immediately with potential to go full time. The hourly rate is negotiable up to £20-25 via an Umbrella company.

The successful candidate will collate information on repairs complaints, liaise with tenants, contractors and leaders, and build a clear timeline of events to support responses. 37.5 hours per week, Mon-Fri.

Qualifications

• Experience in social housing environments is required.
• Experience collating data from multiple sources.
• Experience compiling detailed written reports.

Responsibilities

• Investigate repairs-related complaints and maintain timelines.
• Create detailed event timelines to establish an audit trail.
• Liaise with residents, contractors and housing staff to gather information.
• Coordinate information from contractors, surveyors and repairs teams.
• Review repair histories, inspection reports and service records.
• Gather and assess evidence to support complaint responses.
• Identify service failures and learnings to inform improvements.
• Ensure complaints are handled within timescales and policy requirements.
• Contribute to continuous improvement through lessons learned and trend analysis.

Skills

Social housing experience

Repairs experience

Data collation

Report writing

Job description

We are currently working in partnership with a Housing Provider based in Devon, who are recruiting for a Repairs Complaint Investigator on a temporary six-month contract.

The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £20-25 via an Umbrella company.

The ideal candidate will experience collating information regarding repairs complaints, liaising with tenants, contractors and leaders to formulate a timeline of events.

Duties will include (but are not limited to):

• Investigating complaints relating to repairs, maintenance and property assets
• Creating detailed timelines of events to establish a clear audit trail
• Liaising with residents to understand concerns and provide updates throughout investigations
• Coordinating information from contractors, surveyors, repairs teams and housing colleagues
• Reviewing repair histories, inspection reports, correspondence and service records
• Gathering and assessing evidence to support complaint responses
• Identifying service failures, delays and learning opportunities
• Producing clear, accurate and evidence-based written responses
• Ensuring complaints are handled in line with timescales and policy requirements
• Supporting continuous improvement through lessons learned and trend analysis

Experience required:

• Experience required in Social Housing
• Experience working within repairs
• Experience collating data
• Experience compiling reports

Working hours:

• 37.5 hours per week
• Monday - Friday

Please note that you require recent experience to apply for this role.