Housing Grants Administrator — Customer Care & Caseload Expert

Carrington Blake Recruitment; Shefford; On-site; GBP 23,000 - 29,000; Full time

Job summary

Carrington Blake Recruitment is seeking a Housing Grants Administrator to provide customer-focused administration and support for housing grants, handling a caseload from enquiry to completion.

You will liaise with customers, Technical Officers and contractors, ensure applications progress smoothly, verify financial information, and maintain accurate records while meeting tight deadlines.

Qualifications

• Experience in customer service, housing administration, grants administration or similar role.
• Experience managing a caseload or high-volume workload.
• Strong written and verbal communication skills.
• Good IT and general administrative skills.

Responsibilities

• Act as first point of contact for customers regarding housing grants.
• Manage and progress a caseload of grant applications.
• Keep customers updated on the progress of their applications.
• Liaise with Technical Officers, contractors and other teams.
• Check documentation for completeness and accuracy.
• Prepare financial documents and monitor grant expenditure.
• Handle sensitive customer enquiries professionally.
• Prioritise workload and meet deadlines.

Skills

Customer service

Communication skills

Caseload management

Administrative skills

Financial awareness

Attention to detail

Independent working

Job description

Carrington Blake Recruitment is seeking a Housing Grants Administrator to provide customer-focused administration and support for housing grants, handling a caseload from enquiry to completion.

You will liaise with customers, Technical Officers and contractors, ensure applications progress smoothly, verify financial information, and maintain accurate records while meeting tight deadlines.