Housing Defect Resolution Specialist

Seddon Construction Ltd; Warrington; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

26 days holidays

Pension scheme

Private health care

Professional development & training

Wellbeing initiatives (eye care, OH, E

Ministry of Fun

Flexible working

Online retailer discounts (Seddon Smar

Job summary

Seddon Construction Ltd in Birchwood, Warrington, is seeking an experienced Customer Care Operative to manage post-completion defect rectification with customers and the wider team.

You will work on sites, coordinating with the Customer Care Manager and maintaining records in Clixifix, while ensuring safety and budget adherence. A strong customer-focus and organisation are essential for success.

Qualifications

• Successful track record of working in a customer-related environment within a house building/construction industry.
• Good knowledge of housebuilding and NHBC standards.
• Highly organised
• Must have their own tools.
• Full driving license.
• Proficient with IT (Microsoft packages and Clixifix).
• High attention to detail, self-motivated, customer-focused, target-driven, positive and a team player.
• Ability to work on your own and use your own initiative.

Responsibilities

• Investigate and complete the rectification of (in house) defects, ensuring all work is carried out safely, on time, within budget and in accordance with design standards, specifications and company procedures.
• Work with members of the Customer Care Team, whilst liaising closely with the Customer Care Manager.
• Investigate and complete the rectification of work needed to conclude NHBC/LABC claims.
• Maintain / complete accurate and concise records of repairs on Clixifix.
• To assist on various sites where applicable.
• Carry out inspections where required and record programme of works with the customer care coordinators.
• Update all works on Clixifix our defect management system.
• H&S and Procedural Compliance.
• Ensure work is carried out in compliance with the company Safety Policy, Risk and Method Statements and all relevant legislation.
• Ensure best practices are maintained throughout any works.
• Complete RAMS on the day of each property.
• Familiarises yourself with current legislation.
• Compile Health and safety records for each job task.
• Manage material order requests to procure materials.
• Workmanship escalations to be passed to the Customer Care Manager.
• Understand stakeholders’ expectations post-handover.
• Customer escalations to be passed to Customer Care Manager.
• Allocate/attend to defect repairs efficiently and within targets set by customer care KPI.
• Manage communication through Customer Care Team.

Skills

Customer-focused

Organised

Attention to detail

Team player

Initiative

Driving licence

IT proficiency

Tools

Clixifix

MS Office

Job description

Seddon Construction Ltd in Birchwood, Warrington, is seeking an experienced Customer Care Operative to manage post-completion defect rectification with customers and the wider team.

You will work on sites, coordinating with the Customer Care Manager and maintaining records in Clixifix, while ensuring safety and budget adherence. A strong customer-focus and organisation are essential for success.