Residential Aftercare & Defects Manager

CSC Recruitment Ltd; Bury St Edmunds; Vor Ort; GBP 52.000 - 55.000; Vollzeit

Zusammenfassung

CSC Recruitment Ltd is recruiting an experienced Operations Manager / Customer Care Manager to oversee aftercare, defects and client satisfaction across residential developments. The role focuses on quality control, defect resolution and coordinating operatives and subcontractors.

You will diagnose defects, manage remedial works, and ensure issues are resolved efficiently while maintaining high standards across multiple sites in Suffolk/Essex.

Qualifikationen

• Experience with housing developer or residential housebuilder.
• Strong knowledge of construction defects, snagging and remedial works.
• Ability to diagnose issues and provide practical solutions.
• Experience managing operatives and coordinating subcontractors.
• Good organisational skills to manage multiple developments and competing priorities.
• Confident communication with clients, site teams and contractors.
• Full UK driving licence and willingness to travel between sites.

Aufgaben

• Line manage and coordinate customer care operatives, ensuring workloads are managed effectively and work is completed to a high standard.
• Inspect properties and plots approaching completion, identifying defects and ensuring issues are addressed before handover.
• Diagnose construction defects and determine the appropriate remedial works required.
• Instruct and manage subcontractors, monitoring their performance, quality of work and completion timescales.
• Oversee remedial works and ensure defects are resolved efficiently, safely and in line with company standards.
• Attend end-of-defects meetings with clients, providing updates and ensuring outstanding issues are dealt with professionally.
• Manage and oversee NHBC resolutions, coordinating responses, inspections and remedial works through to completion.
• Liaise with site teams, subcontractors, clients and internal departments to ensure a smooth and effective aftercare service.
• Monitor outstanding defects and customer care issues, ensuring jobs are prioritised and completed within agreed timescales.
• Maintain accurate records of inspections, remedial works and outstanding issues.
• Ensure completed homes meet the expected quality standards and that customers receive a positive aftercare experience.

Kenntnisse

People management

Defect diagnosis

Subcontractor coordination

Organisational skills

Client communication

UK driving licence

Jobbeschreibung

CSC Recruitment Ltd is recruiting an experienced Operations Manager / Customer Care Manager to oversee aftercare, defects and client satisfaction across residential developments. The role focuses on quality control, defect resolution and coordinating operatives and subcontractors.

You will diagnose defects, manage remedial works, and ensure issues are resolved efficiently while maintaining high standards across multiple sites in Suffolk/Essex.