Housing Customer Service Advisor

Oyster; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Housing Customer Service Advisor based in London to support their Customer Service & Repairs Line. The role involves handling customer inquiries, logging repairs, and coordinating with contractors. The ideal candidate should have essential experience in housing and customer service, and this hybrid position offers flexibility.

Qualifications

• Experience in Housing, Repairs & Maintenance.
• Experience in Customer Service and Call Centre environments.

Responsibilities

• Act as the first point of contact via phone and email.
• Resolve housing-related queries efficiently.
• Log and follow up on repairs and maintenance requests.

Skills

Housing

Repairs & Maintenance

Call Centre

Job description

Housing Customer Service Advisor, London

Client: Oyster

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 835ec8bf656e

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Purpose of contract: To support the Customer Service & Repairs Line

Essential experience required: Housing, Repairs & Maintenance, and Call Centre

Working pattern: Hybrid (offering home working)

Day to day responsibilities:

• Provide the first point of contact for customers via incoming telephone calls and mailbox
• Promptly and efficiently resolve all housing-related queries
• Log reactive repairs and planned works, including defects
• Chase contractors for updates
• Provide reception and switchboard services
• Maintain high standards of probity and confidentiality
• Carry out all other duties as may be reasonably assigned

Note: Required immediately. Apply with CV attached now.