Housing Customer Experience Advisor

We Manage Jobs(WMJobs); Wolverhampton; On-site; GBP 27,000 - 29,000; Full time

Job summary

We Manage Jobs (WMJobs) in Wolverhampton is seeking a Customer Service Advisor to be the first point of contact for our customers across housing-related services. You will deliver right-first-time advice and support by phone, email, social media and via the customer portal, aiming to resolve issues at the earliest opportunity.

This permanent, 37-hour-per-week role sits in the Customer Contact & Access Team, where you will promote online self-service options, handle enquiries with

Qualifications

• Significant experience in a customer service role.
• Ability to work under pressure in a fast-paced environment.
• Willingness to undertake training and ongoing development.

Responsibilities

• Be the first point of contact for customers, providing right first-time advice and support over the phone, email, social media and our customer portal on housing-related services.
• Promote the use of online self-service options to support the digital agenda.
• Provide a friendly and professional service, responding to enquiries and resolving issues at the earliest point where possible.
• Log and monitor customer enquiries and refer to other teams where further input may be needed.

Job description

We Manage Jobs (WMJobs) in Wolverhampton is seeking a Customer Service Advisor to be the first point of contact for our customers across housing-related services. You will deliver right-first-time advice and support by phone, email, social media and via the customer portal, aiming to resolve issues at the earliest opportunity.

This permanent, 37-hour-per-week role sits in the Customer Contact & Access Team, where you will promote online self-service options, handle enquiries with