Housing Customer Service Advisor - Digital Support

WMJobs; Wolverhampton; On-site; GBP 27,000 - 29,000; Full time

Job summary

Wolverhampton Homes Ltd is seeking a Customer Service Advisor to join the Customer Contact & Access team in Wolverhampton. You will be the first point of contact for customers, providing right-first-time advice and support via phone, email, social media and our customer portal on housing-related services.

The role involves promoting online services to support the digital agenda, delivering a friendly and professional service, and logging and routing enquiries to the appropriate teams.

Qualifications

• Significant experience in a customer service role.
• Ability to work under pressure in a fast-paced environment.
• Willingness to undertake training and ongoing development.

Responsibilities

• Be the first point of contact for customers, providing right-first-time advice and support over the phone, email, social media and our customer portal on housing-related services.
• Promote the use of our online services with customers where possible, to support the digital agenda.
• Provide a friendly and professional service to respond to customer enquiries, taking time to understand their issues and to resolve at the earliest point.
• Responsible for logging and monitoring customer enquiries and referring to other teams where further input may be needed.

Skills

Customer service experience

Job description

Wolverhampton Homes Ltd is seeking a Customer Service Advisor to join the Customer Contact & Access team in Wolverhampton. You will be the first point of contact for customers, providing right-first-time advice and support via phone, email, social media and our customer portal on housing-related services.

The role involves promoting online services to support the digital agenda, delivering a friendly and professional service, and logging and routing enquiries to the appropriate teams.