Customer Service Advisor

Wolverhampton Homes; Wolverhampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Wolverhampton Homes is looking for a Customer Service Advisor to join the Customer Contact & Access Team. You will be the first point of contact for tenants and customers, delivering accurate advice, support and solutions over the phone, email, social media and via the customer portal.

This role requires a strong commitment to great service, resilience under pressure and a willingness to undertake on-going training.

Qualifications

• Significant experience of working in a customer service role.
• Ability to work under pressure, in a fast-paced environment.
• Willingness to undertake training and ongoing development to progress.

Responsibilities

• Be the first point of contact for customers, providing right first-time advice and support over the phone, email, social media and our customer portal on housing-related services.
• Promote the use of our online services with customers where possible, to support the digital agenda.
• Provide a friendly and professional service to respond to customer enquiries, taking time to understand their issues and to resolve at the earliest point.
• Responsible for logging and monitoring customer enquiries and referring to other teams where further input may be needed.

Job description

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We have an exciting opportunity to join our Customer Contact & Access team as a Customer Service Advisor. This role is ideal for individuals who are passionate about delivering excellent customer service and want to make a real difference in our customers' lives.

Are you passionate about helping people and delivering outstanding customer experiences? We're looking for a Customer Service Advisor to join our friendly and supportive Customer Contact & Access Team. In this rewarding role, you'll be the first point of contact for our customers, providing advice, support, and solutions that genuinely make a difference to people's lives every day. If you thrive in a fast-paced environment, enjoy helping others, and want to be part of a team that puts customers first, we'd love to hear from you.

Key Responsibilities:

• Be the first point of contact for customers, providing right first-time advice and support over the phone, email, social media and our customer portal on a wide range of housing-related services.
• Promote the use of our online services with customers where possible, to support the digital agenda.
• Provide a friendly and professional service to respond to customer enquiries, taking time to understand their issues and to resolve at the earliest point.
• Responsible for logging and monitoring customer enquiries and referring to other teams where further input may be needed.

About you:

• Can you demonstrate significant experience of working in a customer service role?
• Are you able to work under pressure, acting resiliently, in a fast- paced environment?
• Do you have a willingness to undertake training and ongoing development to progress?

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.

Reports To:

Customer Experience Team Leader

Interview dates:

29 September and 30 September 2026

Contact for an informal discussion / more information: