Customer Service Advisor - Own & Resolve Issues

The Big Phone Store; March End; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Big Phone Store in Wolverhampton is seeking an articulate, proactive Customer Service Advisor to join our team. You will handle enquiries across telephone, email, WhatsApp, and online marketplaces, taking ownership of cases from initial contact to resolution.

As AI and automation expand, you will balance human insight with evolving processes, investigate problems, keep customers informed, and identify opportunities to improve the customer journey.

Qualifications

• Excellent spoken and written English is essential.

Responsibilities

• Answering customer enquiries by telephone and digital channels
• Investigating problems to resolve cases
• Managing customer cases from initial contact through to resolution
• Keeping customers informed while issues are investigated
• Working with warehouse and dispatch teams to resolve delivery issues
• Collecting and presenting information related to suspected fraud or unusual transactions
• Identifying recurring problems and suggesting improvements to processes

Skills

Excellent spoken English

Job description

The Big Phone Store in Wolverhampton is seeking an articulate, proactive Customer Service Advisor to join our team. You will handle enquiries across telephone, email, WhatsApp, and online marketplaces, taking ownership of cases from initial contact to resolution.

As AI and automation expand, you will balance human insight with evolving processes, investigate problems, keep customers informed, and identify opportunities to improve the customer journey.