Housing Casework and Support Worker

Cedar Network & Data Solution; Bradford; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

Cedar Network & Data Solution in Leicester is seeking a Housing Casework and Support Officer to help residents manage their accommodation and access essential services. You will build positive relationships, provide practical, person-centred support, and advocate for independence while safeguarding residents and maintaining accurate records.

Join a team focused on compassionate housing support, collaboration with local services, and continuous learning, with clear confidentiality and health and

Formación

• Experience in housing, support work, social care, tenancy support, or a similar people-focused role.
• Strong communication and interpersonal skills.
• Good organisation and time-management abilities.
• Ability to maintain accurate records and complete admin tasks.
• Full UK Driving Licence.

Responsabilidades

• Build supportive and professional relationships with residents.
• Provide practical, person-centred support based on individual needs.
• Assist residents with housing matters, budgeting, and accessing services.
• Encourage residents to develop independence and confidence.
• Maintain support records and documentation accurately.
• Report safeguarding concerns when appropriate.
• Attend team meetings and training.
• Follow confidentiality, GDPR, safeguarding, and health and safety procedures.

Conocimientos

Housing support

Social care

Customer service

Tenancy support

Support work

People skills

Herramientas

Microsoft Office

Descripción del empleo

We are looking for a caring, reliable, and confident Housing Casework and Support Officer to join our team in Leicester.

This is a people-focused role where you will work directly with residents, helping them manage their accommodation, develop independent living skills, and access the support and services they need.

You will build positive relationships with residents while working alongside colleagues, local services, and external organisations to help maintain safe and stable accommodation.

The role would suit someone who enjoys working with people, solving practical problems, and making a positive difference in the community.

Key Responsibilities

• Build supportive and professional relationships with residents.
• Provide practical, person-centred support based on individual needs and goals.
• Assist residents with housing matters, appointments, budgeting, and accessing local services.
• Encourage residents to develop confidence and independent living skills.
• Support residents in understanding and maintaining their tenancy responsibilities.
• Complete regular property visits and identify maintenance, safety, or welfare concerns.
• Maintain accurate support records, case notes, and documentation.
• Communicate with external agencies and professionals when required.
• Recognise and appropriately report safeguarding concerns.
• Help maintain a safe, respectful, and well-managed living environment.
• Attend team meetings, training, and other relevant activities.
• Follow company procedures relating to confidentiality, GDPR, safeguarding, and health and safety.

What We're Looking For

• Experience in housing, support work, social care, tenancy support, supported accommodation, customer service, or a similar people-focused role is preferred.
• Strong communication and interpersonal skills.
• Friendly, approachable, and confident working with different people.
• Good organisation and time-management skills.
• Able to maintain accurate records and complete administrative tasks.
• Comfortable working independently as well as part of a team.
• Able to remain calm, professional, and solution-focused when dealing with challenging situations.
• Understanding of confidentiality and professional boundaries.
• Basic computer skills, including Microsoft Office.
• Full UK Driving Licence.
• Previous experience supporting people with housing or tenancy-related needs.
• Understanding of safeguarding and housing support.
• Experience working with people from a range of backgrounds.