Supported Housing Officer

Niyaa People; Leicester Forest East; On-site; GBP 12,000 - 19,000; Part time

Job summary

Niyaa People is seeking a resilient Supported Housing Project Worker for a temporary scheme in Leicestershire. The role provides on-site support to 11 residents accessed via the homelessness pathway, focusing on tenancy sustainment, independent living skills and stability.

Start date is 12 November, with a rota-based pattern and 25 hours per week. The role requires experience with homelessness in a supported housing setting, DBS clearance, and ability to respond to crises while delivering

Qualifications

• Experience of working with people experiencing homelessness in a supported housing setting.
• Ability to complete needs and risk assessments and develop support plans.
• Strong communication and record-keeping skills.
• Ability to respond calmly to challenging situations and crises.

Responsibilities

• Conduct pre-tenancy interviews and financial capability assessments.
• Complete needs and risk assessments and develop support plans.
• Provide a psychologically informed environment (PIE) to support residents.
• Explain tenancy rights and responsibilities to residents.
• Advise on welfare benefits and benefit claims.
• Promote independence and practical life skills for tenancy sustainment.
• Facilitate resident meetings and record minutes with follow-up actions.
• Collect feedback and report findings to senior management.
• Maintain records on Orchard and InForm systems and report KPIs.
• Log repairs and arrange service appointments.
• Complete health and safety checks and monitor voids and rent arrears.
• Ensure documentation is completed accurately and on time.
• Collaborate with internal and external agencies to coordinate referrals and support.

Skills

Homelessness experience

Needs assessments

Risk assessments

Support planning

Communication skills

Independence promotion

Job description

Location: Leicestershire

Start Date: 12 November

Contract: Temporary - approximately 3 months

Hours: 25 hours per week, Monday to Friday

Working Pattern: Rota-based, between am and pm

DBS Requirement: Basic DBS clearance required

About the Role

We are seeking a resilient, compassionate and experienced Supported Housing Project Worker to join our team at our scheme in Whetstone, Blaby, from 12 November. You will provide on-site support to 11 individuals who have accessed accommodation through the homelessness pathway. The role is ideal for someone with previous experience of working with people experiencing homelessness within a supported housing environment, particularly those with complex needs. You will play a vital role in helping residents sustain their tenancies, develop independent living skills and work towards greater stability and independence. The role is varied and often reactive, requiring you to respond effectively to emerging risks, changing circumstances and evolving support needs. Alongside responding to crises and challenging situations, you will deliver structured support and interventions tailored to individual needs. The successful candidate will demonstrate resilience, patience and a persistent, person‑centred approach, recognising that residents may experience setbacks, disengagement, relapse and periods of crisis.

Key Responsibilities

Resident Support and Tenancy Sustainment:

• Conduct pre-tenancy interviews and financial capability assessments to identify residents who may require additional support.
• Complete comprehensive needs and risk assessments, ensuring support plans reflect individual circumstances and changing needs.
• Provide a psychologically informed environment (PIE), promoting safety, trust, respect and positive engagement.
• Support residents to understand their tenancy agreements, rights and responsibilities.
• Advise and assist residents with tenancy‑related issues, welfare benefits and benefit claims.
• Promote independence, confidence and the development of practical life skills to help residents maintain their tenancies.
• Facilitate resident meetings, record minutes and ensure agreed actions are followed up.
• Collect customer satisfaction feedback and report findings to senior management.

Housing Management and Administration

• Maintain accurate and up-to-date records on the Orchard and InForm systems, ensuring information is recorded and reported appropriately.
• Ensure service charges are collected, monitored and accurately recorded on Orchard.
• Log repairs through the Service Connect system and arrange repair appointments.
• Complete health and safety checks in accordance with relevant requirements and procedures.
• Monitor and report key performance indicators to the Specialist Housing Manager, including weekly voids and rent arrears figures.
• Ensure all relevant documentation, records and reporting requirements are completed accurately and within agreed timescales.

Partnership Working and Team Collaboration

• Liaise with internal colleagues to coordinate repairs and monitor the quality of work completed.
• Work with external agencies to coordinate referrals, resident move‑ins and ongoing support.
• Collaborate with partner organisations to help residents access health services, education, employment opportunities and other practical support.
• Participate actively in internal and external meetings with colleagues, professionals and partner agencies.
• Maintain effective working relationships to support positive outcomes and help residents sustain their accommodation.

About You

To be successful in this Supported Housing Officer role, you will need:

• Essential: Previous experience of working with people experiencing homelessness in a supported housing setting.
• A sound understanding of the needs and challenges faced by individuals with complex support needs.
• Experience of completing needs assessments, risk assessments and support planning.
• The ability to respond calmly and effectively to challenging situations, emerging risks and crisis presentations.
• Resilience, patience and a commitment to working with individuals who may experience setbacks or periods of disengagement.
• Strong communication, organisational and record-keeping skills.
• The ability to work independently and collaboratively with colleagues and external agencies.
• A commitment to promoting independence, dignity, choice and tenancy sustainment.
• Basic DBS clearance.

What We Offer

• An opportunity to make a meaningful difference to the lives of people experiencing homelessness.
• A varied, hands‑on role within a supported housing scheme.
• The opportunity to work collaboratively with a range of professionals and support agencies.
• A temporary assignment of approximately three months, working 25 hours per week.

If you have the relevant supported housing experience, understand the complexities of working with people experiencing homelessness and are passionate about helping individuals achieve greater stability and independence, we would welcome your application.