Housing Support Worker

Midlands Housing Ltd; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Midlands Housing Ltd in Birmingham is seeking a reliable Support Worker to help vulnerable adults maintain their accommodation, improve wellbeing and develop independence. You will provide regular one-to-one support, monitor wellbeing, and assist with daily living skills while upholding professional boundaries.

You will also engage with tenants on goal progress, report safeguarding concerns, and collaborate with landlords and external services to ensure safe, well-managed housing.

Qualifications

• Reliable, compassionate and motivated.
• Ability to support vulnerable adults with empathy and discretion.
• Willingness to work as part of a team and follow procedures.

Responsibilities

• Provide regular one-to-one support sessions with tenants, normally on a weekly basis.
• Carry out daily wellbeing checks and respond appropriately to concerns.
• Build positive, professional and respectful relationships with tenants.
• Help tenants work towards goals identified in their support plans.
• Encourage independence and develop tenants' practical life skills.
• Support tenants with appointments, accessing services and engaging with relevant agencies.
• Monitor tenants' wellbeing and identify any changes or emerging risks.
• Recognise and report safeguarding concerns in accordance with company procedures.
• Complete support plans, risk assessments, session notes and other required records.
• Carry out property and room checks to ensure accommodation is safe, clean and maintained.
• Identify and report repairs, maintenance issues and health and safety concerns.
• Monitor compliance with house rules and tenancy/licence conditions.
• Report incidents, antisocial behaviour and other concerns to management.
• Work with landlords, contractors and external agencies when required.
• Maintain professional boundaries and confidentiality at all times.
• Attend team meetings, supervision and relevant training.

Job description

Midlands Housing Ltd is looking for a reliable, compassionate and motivated Support Worker to join our team in Birmingham.

We provide supported accommodation to vulnerable adults living in HMO/shared housing environments. We are looking for someone who is passionate about helping people maintain their accommodation, improve their wellbeing and develop the skills and confidence needed to live more independently.

This is a rewarding role where you will have the opportunity to make a genuine difference to the lives of the people we support.

Your Main Responsibilities

As a Support Worker, you will:

Provide regular one-to-one support sessions with tenants, normally on a weekly basis.

Carry out daily wellbeing checks and respond appropriately to any concerns.

Build positive, professional and respectful relationships with tenants.

Help tenants work towards the goals identified in their support plans.

Encourage independence and develop tenants' practical life skills.

Support tenants with appointments, accessing services and engaging with relevant agencies.

Monitor tenants' wellbeing and identify any changes or emerging risks.

Recognise and report safeguarding concerns in accordance with company procedures.

Complete support plans, risk assessments, session notes and other required records.

Carry out property and room checks to ensure accommodation is safe, clean and appropriately maintained.

Identify and report repairs, maintenance issues and health and safety concerns.

Monitor compliance with house rules and tenancy/licence conditions.

Report incidents, antisocial behaviour and other concerns to management.

Work with landlords, contractors and external agencies when required.

Maintain professional boundaries and confidentiality at all times.

Attend team meetings, supervision and relevant training.

About the People We Support

Our tenants are vulnerable adults who may have a range of support needs, including:

Mental health needs

Homelessness or risk of homelessness

Substance misuse

Social isolation

Difficulties maintaining a tenancy

Previous involvement with the criminal justice system

Other complex or additional support needs

You do not need to be an expert in every area. What matters most is your ability to listen, build trust, remain professional and support people without judgement.