Case worker - Housing

GUkraine; Margate; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training opportunities

Flexible working hours

Health and wellbeing initiatives

Discounts for high street shops

Job summary

The Local Council is seeking a proactive and motivated individual to join a busy housing team. You will provide housing advice by phone and email, assess and process applications, and liaise with the Homeless Prevention Team to support vulnerable customers.

Training opportunities and flexible working arrangements are offered, with a focus on accuracy and teamwork in a fast-paced environment.

Qualifications

• A proactive approach with strong administrative skills.
• Excellent interpersonal skills and confidence in dealing with people.
• Conscientious attitude and attention to detail.
• A good standard of numeracy and literacy.
• IT skills are essential; knowledge of Orchard or MRI (Jigsaw) is beneficial.
• Working knowledge of the benefits system.
• Ability to work as part of a team.
• Good organisational skills with initiative.

Responsibilities

• Provide housing advice to customers on the telephone and through correspondence.
• Assess and process housing applications under our published allocation scheme.
• Maintain and update changes to the housing applications.
• Liaise and work flexibly with our Homeless Prevention Team.
• Work effectively with other specialist teams across the council.
• Opportunity to expand into other areas within the case work team.

Skills

Administrative skills

Interpersonal skills

Numeracy

Literacy

Teamwork

Initiative

IT skills

Tools

Orchard

MRI (Jigsaw)

Job description

Are you a pro-active, motivated and confident individual who is seeking a challenging role. If the answer is “yes” then we’d love to hear from you and to help start your career within a busy and fast paced environment.

What you’ll do on a typical day:

• Provide housing advice to customers on the telephone and through correspondence.
• Assess and process housing applications under our published allocation scheme.
• Maintain and update changes to the housing applications.
• Liaise and work flexibly with our Homeless Prevention Team.
• Work effectively with other specialist teams across the council.
• Opportunity to expand into other areas within the case work team.

What you need to succeed in this role:

• A proactive approach, with strong administrative skills.
• Excellent interpersonal skills and confidence in dealing with people.
• Conscientious attitude and attention to detail.
• A good standard of numeracy and literacy.
• IT skills are essential, knowledge of any housing software such as Orchard or MRI (Jigsaw) would be beneficial.
• A working knowledge of the benefits system.
• Ability to work as part of a team.
• Good organisational skills with the ability to take the initiative.

What’s in it for you?

With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We are eager to attract the best so we provide excellent training opportunities, offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows. We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.

Please note salary offers are usually made at the lower grade, allowing for progression. Please refer to Level 1 accountabilities when reviewing the job description.

For an informal discussion about the role please contact Zoe Bud