Housing Solutions Officer

Carrington West; Nuneaton; On-site; GBP 61,000 - 62,000; Full time

Benefits offered by this job

Hybrid working Coventry

Immediate start

Potential extension

Collaborative housing team

£31.86/hr

Job summary

Coventry City Council is seeking a Housing Solutions Officer to join a busy team. You will manage a caseload of customers who are homeless or threatened with homelessness, delivering advice and housing solutions while ensuring statutory duties are met.

Working within a Hybrid model in Coventry, you will assess under the Homelessness Reduction Act 2017, develop personal housing plans, liaise with landlords and partner agencies, and maintain accurate records. Immediate start offered.

Qualifications

• Experience in Housing Solutions, Homelessness or Housing Options services.
• Strong knowledge of homelessness legislation (Homelessness Reduction Act 2017).
• Experience managing complex caseloads and delivering customer-focused services.
• Ability to liaise with landlords, agents, and partner agencies.
• Excellent organisational, communication and IT skills.

Responsibilities

• Manage a caseload of customers who are homeless or threatened with homelessness, delivering advice and housing solutions.
• Carry out assessments under the Homelessness Reduction Act 2017 and develop Personal Housing Plans.
• Identify housing options and support customers to sustain accommodation.
• Liaise with landlords, letting agents, partner agencies and internal teams to secure housing solutions.
• Maintain accurate case records, produce reports and ensure compliance with housing legislation and performance standards.

Skills

Housing Solutions experience

Homelessness policy knowledge

Stakeholder engagement

Organisational skills

IT skills

Job description

Housing Solutions Officer

Coventry | Hybrid Working
Rate: £31.86 per hour
IR35 Status: Inside IR35
Initial Contract Length: 3 Months
Start Date: ASAP
Working Hours: Full Time - 37 Hours (9:00am-17:00pm)

Role Summary

This is an excellent opportunity for a housing professional with strong knowledge of homelessness legislation and prevention to play a key role in delivering high-quality housing advice and statutory homelessness services.
Working within a supportive Housing Solutions team, you will manage a varied caseload, helping individuals and families prevent or relieve homelessness while ensuring the Council meets its statutory obligations under current housing legislation.

What You'll Do as a Housing Solutions Officer

• Manage a caseload of customers who are homeless or threatened with homelessness, delivering advice and housing solutions.
• Carry out assessments under the Homelessness Reduction Act 2017 and develop Personal Housing Plans tailored to individual needs.
• Work proactively to prevent homelessness by identifying suitable housing options and supporting customers to sustain accommodation.
• Liaise with landlords, letting agents, partner agencies and internal teams to secure appropriate housing solutions.
• Maintain accurate case records, produce reports and ensure compliance with housing legislation, policies and performance standards.

What You'll Need as a Housing Solutions Officer

• Previous experience working within a Housing Solutions, Homelessness or Housing Options service.
• Strong knowledge of the Housing Act 1996, Homelessness Act 2002 and the Homelessness Reduction Act 2017.
• Experience managing complex casework and delivering excellent customer-focused services.
• Ability to work effectively with a range of stakeholders, including partner agencies, landlords and support organisations.
• Excellent organisational, communication and IT skills with the ability to prioritise a busy workload.

What's On Offer

• £31.86 per hour.
• Inside IR35.
• Initial 3-month contract with potential for extension.
• Hybrid working based in Coventry.
• Opportunity to join a collaborative Local Authority Housing team.
• Immediate start available.