Housing Options Caseworker

"Stevenage Borough Council"; Stevenage; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Job share opportunities

Paid/unpaid leave

Holidays 25 days rising to 31

Training & development

Employee Assistance Programme

Season ticket loans

Cycle to Work

CSSC discounts

Wellbeing membership

Trade union access

Job summary

Stevenage Borough Council is recruiting a Housing Options Caseworker to join the busy Housing Options Team in Stevenage. You will provide comprehensive housing advice to customers, with a focus on preventing homelessness and making legally robust decisions under homelessness legislation.

Responsibilities include completing suitability assessments and regular reviews of Personalised Housing Plans for households owed the section 193 duty, ensuring accommodation remains suitable and statutory

Qualifications

• Ability to work on your own initiative and manage varying workloads.
• Ability to manage your own caseload including managing customers’ expectations, assisting customers to take steps to resolve their own housing need, attend multi-agency meetings and take part in duty cover.
• You will have effective communication and negotiation skills who can engage with customers in a demanding environment in order to find solutions.

Responsibilities

• Provide comprehensive housing advice to customers to prevent homelessness.
• Make legally robust decisions under homelessness legislation.
• Complete suitability assessments and reviews of Personalised Housing Plans (PHPs) for households owed the section 193 duty.
• Manage own caseload and contribute to multi-agency working and duty cover.

Skills

Caseload management

Communication skills

Negotiation skills

Job description

Job Title Housing Options Caseworker

Post Number 013269

Weekly Working Hours 37

Salary Range £38,510 to £42,123 pa – pro rata for hours worked

Contact Type Fixed term to 31 March 2027

Location Stevenage

About the role

This is an opportunity to join the busy Housing Options Team. The role involves providing comprehensive housing advice to customers, with a strong emphasis on preventing and relieving homelessness, and making legally robust decisions under homelessness legislation for those approaching the Housing Needs Service. In addition, there will be a particular focus on completing suitability assessments and undertaking regular reviews of Personalised Housing Plans (PHPs) for households owed the section 193 duty, ensuring accommodation remains suitable and statutory duties are met.

A DBS check and a Values Based Interview will be carried out for this post.

About you

• The ability to work on your own initiative and flexibility in dealing with varying workloads.


• Ability to manage your own caseload including managing customers’ expectations, assisting customers to take steps to resolve their own housing need, attend multi-agency meetings and take part in duty cover.


• You will have effective communication and negotiation skills who can engage with customers in a demanding environment in order to find solutions.

Our benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants


• Flexible working: Available upon request, subject to operational requirements.


• Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.


• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.


• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)


• Training: An extensive range of learning and development opportunities


• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues


• Travel: Season ticket loans and discounts for public transport


• Cycling: Cycle to Work scheme


• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.


• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)


• Wellbeing: Discounted Health and Fitness membership


• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Closing information

Closing date for receipt of applications: Wednesday 23 September 2026

Interviews will be held week commencing: Monday 28 September 2026

Stevenage Borough Council is committed to Equal Opportunities for All.