Housing & Care Experience Advisor

Anchor Hanover Group; Bradford; On-site; GBP 27,000 - 28,000; Full time

Job summary

Anchor Hanover Group is seeking a Customer Experience Advisor at Anchor Head Office in Bradford. The role focuses on delivering outstanding customer service to residents, customers, and external professionals as a first point of contact for housing, ownership, or care solutions.

You will build relationships, tailor solutions, and collaborate across teams to ensure smooth service delivery while upholding a one-touch, first-time resolution approach.

Qualifications

• Empathetic and able to understand and help others.
• Stay calm in challenging situations and give space to express concerns.
• Excellent written and spoken communication.
• Organised with strong attention to detail.
• Motivated, driven and goal-oriented.
• Team player who supports colleagues.

Responsibilities

• Be one of the first points of contact for housing, home ownership, or care solutions.
• Build relationships with residents, customers, and external professionals.
• Identify and deliver tailored solutions meeting diverse needs.
• Work with different teams across the organisation to ensure smooth service delivery.
• Embrace our Best Customer Service culture with empathy and efficiency.
• Aim for one-touch, first-time resolutions.

Skills

Empathy

Patience

Communication

Attention to detail

Motivated

Teamwork

Tools

Microsoft Office

Job description

Anchor Hanover Group is seeking a Customer Experience Advisor at Anchor Head Office in Bradford. The role focuses on delivering outstanding customer service to residents, customers, and external professionals as a first point of contact for housing, ownership, or care solutions.

You will build relationships, tailor solutions, and collaborate across teams to ensure smooth service delivery while upholding a one-touch, first-time resolution approach.