Customer Experience & Maintenance Coordination Specialist

Housing Limited; Portishead; On-site; GBP 21,000 - 23,000; Full time

Job summary

Housing Quality Network in Portishead is recruiting a Customer Experience Advisor to be the first point of contact for customers, resolving queries and ensuring accurate service from the start. You will also provide administrative support and occasionally coordinate maintenance visits to assist the Home Repairs Team in delivering high-quality repairs.

The role offers an opportunity to develop within a supportive team and contribute to improving community outcomes.

Qualifications

• Be the first point of contact for customers and resolve queries.
• Assist with administrative tasks and coordinate maintenance visits as needed.

Responsibilities

• Be the first point of contact for customers, helping resolve their queries and ensuring accuracy from the start.
• Support with administrative tasks and sometimes coordinate maintenance visits for the Home Repairs Team to continue delivering high-quality repairs.

Job description

Housing Quality Network in Portishead is recruiting a Customer Experience Advisor to be the first point of contact for customers, resolving queries and ensuring accurate service from the start. You will also provide administrative support and occasionally coordinate maintenance visits to assist the Home Repairs Team in delivering high-quality repairs.

The role offers an opportunity to develop within a supportive team and contribute to improving community outcomes.