Remote Customer Experience Advisor – Solve & Delight

Yorkshire Housing; West Yorkshire; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Salary £26,343.86 for 35 hours

Home-based with monthly in-office inLe

Pension scheme with up to 9% match

Equipment for home use

26 days annual leave

Job summary

Yorkshire Housing in Leeds is seeking a Customer Experience Advisor to be the voice of the organisation in its contact centre, handling calls, emails and queries with a friendly, calm and professional approach.

The role is mostly home-based with monthly in-office presence, offers a 35-hour week and a clear progression path in a growing housing charity. The closing date is 20 September 2026; candidates from West Yorkshire are encouraged to apply.

Qualifications

• Customer-focused approach and strong communication skills.
• Experience with a CRM system.
• Proficient IT skills and reliable home internet (min 75 Mbps).

Responsibilities

• Deliver excellent customer service across calls, emails, and messages.
• Handle inbound and outbound queries and resolve issues.
• Create and update customer records accurately.
• Keep customers informed through proactive updates.
• Promote self-service options and book required services.

Skills

Customer service

Excellent communication

Problem solving

Remote work

Attention to detail

Tools

CRM System

MS Office

Job description

Yorkshire Housing in Leeds is seeking a Customer Experience Advisor to be the voice of the organisation in its contact centre, handling calls, emails and queries with a friendly, calm and professional approach.

The role is mostly home-based with monthly in-office presence, offers a 35-hour week and a clear progression path in a growing housing charity. The closing date is 20 September 2026; candidates from West Yorkshire are encouraged to apply.