Customer Experience Advisor

Anchor Hanover Group; Bradford; On-site; GBP 27,000 - 28,000; Full time

Job summary

Anchor Hanover Group is seeking a Customer Experience Advisor at Anchor Head Office in Bradford. The role focuses on delivering outstanding customer service to residents, customers, and external professionals as a first point of contact for housing, ownership, or care solutions.

You will build relationships, tailor solutions, and collaborate across teams to ensure smooth service delivery while upholding a one-touch, first-time resolution approach.

Qualifications

• Empathetic and able to understand and help others.
• Stay calm in challenging situations and give space to express concerns.
• Excellent written and spoken communication.
• Organised with strong attention to detail.
• Motivated, driven and goal-oriented.
• Team player who supports colleagues.

Responsibilities

• Be one of the first points of contact for housing, home ownership, or care solutions.
• Build relationships with residents, customers, and external professionals.
• Identify and deliver tailored solutions meeting diverse needs.
• Work with different teams across the organisation to ensure smooth service delivery.
• Embrace our Best Customer Service culture with empathy and efficiency.
• Aim for one-touch, first-time resolutions.

Skills

Empathy

Patience

Communication

Attention to detail

Motivated

Teamwork

Tools

Microsoft Office

Job description

Job Title: Customer Experience Advisor

Salary:£26,900 per annum, rising to £28,000 after successful completion of probation

Location: Anchor Head Office, Bradford

Contract: 37.5per week | 12 Month Fixed Term Contract

Are you passionate about delivering outstanding customer service? We’re looking for a Customer Experience Advisor to be a vital part of our team.

About You:

• Be empathetic, with a genuine ability to understand and share the feelings of others while taking action to help.


• Be able to demonstrate patience, staying calm in challenging situations and giving others space to express their concerns.


• Communication skills are excellent, allowing you to adapt your style for different audiences in writing and speaking.


• Organisation and attention to detail come naturally to you, enabling you to complete tasks with precision.


• You are motivated and driven, always aiming high and striving to achieve your goals.


• You value teamwork, stepping in to support colleagues even outside your usual responsibilities.

About the Role:

• You’ll be one of the first points of contact for people seeking housing, home ownership, or care solutions.


• Build relationships with residents, customers, and external professionals.


• Help identify and deliver tailored solutions that meet diverse needs.


• Work closely with different teams across the organisation to ensure smooth service delivery.


• Embrace our ‘Best Customer Service’ culture by showing empathy and efficiency in everything you do.


• Take a customer-centric approach, aiming for one-touch, first-time resolutions.

Skills and Experience:

• You are adaptable and able to communicate clearly and effectively with a wide variety of people.


• Confident with Microsoft Office and keen to learn new systems.


• Plan and prioritise tasks efficiently, keeping your workload under control.


• You notice details others might miss, preventing issues before they might


• You think ahead, anticipating questions and preparing solutions in advance.


• A team player, happy to share knowledge and support your colleagues.


• A focus on customers, showing care and understanding in every interaction.