Customer Experience Advisor

Housing Limited; Portishead; On-site; GBP 21,000 - 23,000; Full time

Job summary

Housing Quality Network in Portishead is recruiting a Customer Experience Advisor to be the first point of contact for customers, resolving queries and ensuring accurate service from the start. You will also provide administrative support and occasionally coordinate maintenance visits to assist the Home Repairs Team in delivering high-quality repairs.

The role offers an opportunity to develop within a supportive team and contribute to improving community outcomes.

Qualifications

• Be the first point of contact for customers and resolve queries.
• Assist with administrative tasks and coordinate maintenance visits as needed.

Responsibilities

• Be the first point of contact for customers, helping resolve their queries and ensuring accuracy from the start.
• Support with administrative tasks and sometimes coordinate maintenance visits for the Home Repairs Team to continue delivering high-quality repairs.

Job description

Customer Experience Advisor

Location: Portishead

Country: GB

Company: Housing Quality Network

Application Closing Date: 2026-08-11T18:03:42.000Z

Start Date: 2026-09-10T18:03:42.000Z

We're on the lookout for new team members to join our amazing and welcoming Contact Team. We're passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.

You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high-quality repairs.

This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.