Multi-Channel Housing Customer Advisor

Onward Homes; Accrington; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Flexible working environment

Learning for life scheme

Simply Health cash plan

Job summary

Onward Homes is recruiting for Customer Service Specialists based at our Accrington office. You will work 35 hours per week on a rotating schedule from 8am to 6pm, with a two-week induction and a training academy to support your development.

The role centres on delivering high-quality, multi-channel customer care to tenants and others seeking housing, handling calls, emails and social media requests. You will assist with repairs, tenancy queries, payments and new home applications while

Qualifications

• Experience of working in a multi-channel contact centre environment.
• Deliver an excellent customer experience via phone, email, social media communication.
• Strong empathy in dealing with customer and complaints.

Responsibilities

• Provide a professional high quality multi-channel customer contact experience to internal/external customers.
• Handle a full range of housing enquiries and where possible offer first time resolution.
• Assist tenants with repairs, payments and applications for a new home.

Job description

Onward Homes is recruiting for Customer Service Specialists based at our Accrington office. You will work 35 hours per week on a rotating schedule from 8am to 6pm, with a two-week induction and a training academy to support your development.

The role centres on delivering high-quality, multi-channel customer care to tenants and others seeking housing, handling calls, emails and social media requests. You will assist with repairs, tenancy queries, payments and new home applications while