Housing & Care Experience Advisor

Anchor Hanover Group; Bradford; On-site; GBP 27,000 - 28,000; Full time

Job summary

Anchor Hanover Group in Bradford is seeking a Customer Experience Advisor to join our team at Anchor Head Office. This full-time role offers a salary of £26,900 per annum, rising to £28,000 after successful probation, and 37.5 hours per week.

You will be among the first points of contact for people seeking housing, home ownership or care solutions, building strong relationships with residents and external professionals while delivering tailored solutions and maintaining our service standards.

Qualifications

• Empathetic with the ability to understand and help others.
• Patient and calm in challenging situations.
• Excellent written and spoken communication.
• Organised with attention to detail.
• Motivated and goal-driven.
• Team player who supports colleagues.
• Customer-focused with a care-driven approach.

Responsibilities

• You'll be one of the first points of contact for people seeking housing, home ownership, or care solutions.
• Build relationships with residents, customers, and external professionals.
• Help identify and deliver tailored solutions that meet diverse needs.
• Work closely with different teams across the organisation to ensure smooth service delivery.
• Embrace our 'Best Customer Service' culture by showing empathy and efficiency in everything you do.
• Take a customer-centric approach, aiming for one-touch, first-time resolutions.

Skills

Empathy

Patience

Communication

Organisation

Motivation

Teamwork

Customer-focused

Tools

Microsoft Office

Job description

Anchor Hanover Group in Bradford is seeking a Customer Experience Advisor to join our team at Anchor Head Office. This full-time role offers a salary of £26,900 per annum, rising to £28,000 after successful probation, and 37.5 hours per week.

You will be among the first points of contact for people seeking housing, home ownership or care solutions, building strong relationships with residents and external professionals while delivering tailored solutions and maintaining our service standards.