Customer Experience Advisor – Housing Services

Housing Diversity Network; Leeds; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance

Flexible leave options

Healthcare plan

Job summary

Leeds Federated is looking for a Customer Experience Advisor to join our Service Improvement Team. You’ll be the first point of contact for tenants and residents, handling enquiries about housing, repairs and maintenance, and ensuring fast, accurate responses.

You’ll deliver a high standard of customer service, maintain records in our IT systems, and support colleagues with admin tasks while working both independently and with colleagues to improve services for local communities.

Qualifications

• Good communication and customer service skills.
• Confidence and clarity when speaking to customers on the phone.
• Attention to detail and confident in using IT systems.
• Able to collaborate effectively with colleagues while also working independently managing tasks.

Responsibilities

• Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance.
• Deliver excellent customer service, providing a professional, polite and helpful service to all customers.
• Handle customer enquiries relating to responsive repairs including effective computerised and manual administration.
• Assist with administrative duties including data entry, updating internal databases and correspondence.
• Liaises and works effectively with colleagues in other teams/departments to resolve problems.
• Maintain confidentiality and accuracy in all record-keeping and IT systems.
• Support our continuous improvement culture and participate in service reviews.

Skills

Customer service

Phone calls

Attention to detail

IT systems

Teamwork

Tools

CRM software

Database entry

Job description

Leeds Federated is looking for a Customer Experience Advisor to join our Service Improvement Team. You’ll be the first point of contact for tenants and residents, handling enquiries about housing, repairs and maintenance, and ensuring fast, accurate responses.

You’ll deliver a high standard of customer service, maintain records in our IT systems, and support colleagues with admin tasks while working both independently and with colleagues to improve services for local communities.