Housing Area Manager

Anchor Hanover; England; Hybrid; GBP 8,600 - 10,000; Full time

Benefits offered by this job

Gym discounts

Mental health support

Flexible working options

Online GP appointments

Pension plan

Job summary

Anchor Hanover is seeking a Housing Area Manager (Home Ownership) based from home with regular travel across Teeside. The role offers a permanent, full-time position (37.5 hours/week) with a salary up to £47,933 per annum.

You will lead housing teams, drive service excellence, manage budgets, and build partnerships to deliver outstanding resident care. The successful candidate will possess strong leadership, communication, and organisational skills, plus a UK driving license and willingness to

Qualifications

• Demonstrates strong leadership and people-management skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to develop teams and ensure high performance.

Responsibilities

• Oversee daily operations across multiple sites with a focus on efficiency and compliance.
• Lead and coach housing teams to achieve high performance and values alignment.
• Foster resident relationships and resolve issues to improve satisfaction.
• Conduct safety audits and manage risk, responding to emergencies professionally.
• Manage budgets and resources to hit financial targets.
• Build partnerships with contractors, local authorities and community organisations.
• Monitor KPIs and report to the Operations Manager.
• Oversee contracts for catering, cleaning and care/support services.

Education

A-Level standard

Full UK driving license

Tools

Microsoft Office

Job description

Housing Area Manager (Home Ownership)

Location: Home based with regular travel across Teeside.

Contract Type: 37.5 hours per week | Permanent

Salary: Up to £47,933 per annum

Role Profile: https://bit.ly/45vGguN

At Anchor, we're passionate about providing high-quality housing and support to older people across the country. We're looking for an inspiring and proactive Area Manager to join our team and make a real difference in the lives of our residents.

About the Role

As a Housing Area Manager, you will lead, develop, and support a housing team across a designated geographical area, ensuring exceptional operational delivery and customer satisfaction.

Key Responsibilities:

• Oversee daily operations across multiple sites, ensuring efficiency, compliance, and high service standards.
• Lead and coach teams to deliver strong performance aligned with our values and housing strategy.
• Foster excellent resident relationships, resolving issues effectively and driving satisfaction.
• Conduct safety audits, manage risk, and respond to emergencies with professionalism.
• Manage budgets and resources to achieve financial targets and goals.
• Build strong partnerships with contractors, local authorities, and community organisations.
• Monitor KPIs and performance, reporting regularly to the Operations Manager.
• Oversee contracts such as catering, cleaning, and care/support services, ensuring they meet resident needs.

What We're Looking For

You're a confident and dynamic leader who can manage people, processes, and partnerships with care and efficiency. You embrace change, think creatively, and thrive in a role where no two days are the same.

You’ll bring:

• Strong interpersonal and communication skills, with the ability to manage performance robustly and fairly.
• Agility in decision-making and a problem-solving mindset.
• Experience managing teams, with a focus on development and high performance.
• A flexible, resilient approach-comfortable working independently and collaboratively.
• Confidence managing sensitive information and engaging with diverse stakeholders.
• Excellent organisational and time-management abilities.
• Competence with Microsoft Office and a willingness to learn new systems.

Qualifications & Requirements:

• Educated to A-Level standard or equivalent, with a willingness to gain further qualifications if needed.
• Full UK driving license and access to a car, or ability to travel efficiently across your area by other means.
• Willingness to undertake regular training and attend external meetings/events.
• Successful candidates will be required to complete a Basic DBS check.

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.