Housing Benefits Advisor | Multi-Channel Support

Caerphilly County Borough Council; Gelligaer; In loco; GBP 29.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Local Government Pension Scheme

Agile working patterns

Staff discount schemes

Descrizione del lavoro

Caerphilly County Borough Council is hiring to support residents through Housing Benefit and Council Tax Reduction. You will deliver a high-quality, customer-focused service across telephone, face-to-face and digital channels.

The role offers £28,608 - £30,023 a year, access to training and development opportunities, and benefits including the Local Government Pension Scheme and flexible/agile working patterns.

Competenze

• GCSEs A-C or equivalent Level 2 qualifications.
• Experience dealing with members of the public / customers and external organisations.

Mansioni

• Provide advice and support to residents through telephone, face-to-face and digital channels.
• Deliver a high-quality, customer-focused service supporting Housing Benefit and Council Tax Reduction.

Conoscenze

Customer service

Administrative support

Public-facing communications

Formazione

GCSEs A-C or Level 2 qualifications (Welsh Framework)

Descrizione del lavoro

Caerphilly County Borough Council is hiring to support residents through Housing Benefit and Council Tax Reduction. You will deliver a high-quality, customer-focused service across telephone, face-to-face and digital channels.

The role offers £28,608 - £30,023 a year, access to training and development opportunities, and benefits including the Local Government Pension Scheme and flexible/agile working patterns.